Manager II, Program Manager, Executive Selling Partner Relations

2 weeks ago

Seattle, Washington, United States Amazon Full time


The Executive Selling Partner Relations (ESPR) team is seeking an entrepreneurial, innovative, and customer obsessed manager who excels at stakeholder management.

As a manager you will support the program operations within the World-Wide ESPR team through implementation of program and operational mechanisms, alignment and standardization efforts to support scaling, and replication of proven initiatives across the team both geographically and across business verticals.

You will be part of a team that innovates and builds new ways to identify Selling Partner experience defects at scale and surface them to product and service owners to develop lasting solutions.

In this is high-impact, high-visibility position, you will interact with a broad group of stakeholders and will require a self-directed individual with strong attention to detail, great deep dive skills, and curiosity to step into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms.

Key job responsibilities

Stakeholder management:

Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information/data sharing mechanisms.

Work alongside stakeholders to define and execute actions, at times influencing without authority.

Deliver Results:

Lead complex high severity escalations, process improvement efforts, including: scope alignment with business leaders, process design, data analysis, journey mapping, and presenting results to senior management/leadership.


  • Hire and Develop the Best: People management experience in risk-based, analytical, or investigative functions. Lead and develop a team of Executive Inquiry Leaders that meet and exceed performance expectations as outlined by Amazon. Create a healthy team culture through engagement, inclusion, and development.
Create and maintain strong people manager routines including but not limited to:
talent/performance assessment, one on ones, team meetings, team engagement etc. The role may require cross border reporting.

  • Standardization of Processes at the

Global Level:
Create mechanisms for addressing Escalations at scale taking into account geo specific nuances. Highlight key changes in trends that impact seller experience and lead to downstream defects.

Process Identification:
Analyze existing business processes across various teams and geographies.

Training and Development:
Facilitate workshops and meetings to gather insights from key stakeholders and subject matter experts.

Manage Ambiguity:

Understand complex business problems across business units, geographies, and product lines to create problem statements and journey maps, then translate them into data collection and analysis requirements to identify meaningful insights that help Amazon improve seller and executive experience.


Flexible Scheduling:

Required to work a schedule that accommodates weekend coverage (i.e Wed-Sun) within the PST time zone, including on-call rotation.

About the team

Within Selling Partner-Support (SP-Support), Executive Selling Partner Relations (ESPR) strives to resolve complex Selling Partner issues that have Executive (L8+) visibility or high Legal/Public Relations (PR) risk.

ESPR programs serve as a direct extension from the offices of our Executive leadership (inclusive of Andy Jassy and Doug Herrington) worldwide, and represent the Selling partner at the table amongst our business, policy, and technology teams.

As a result, we have set a high (yet realistic) bar for resolving Selling Partner issues, identifying the root cause of defects, and developing scalable preventive actions.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

  • 3+ years of team management experience
  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and nontech teams experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS

  • Experience implementing repeatable processes and driving automation or standardization
  • 2+ years of driving process improvements experience
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $66,500/year in our lowest geographic market up to $163,100/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

  • Senior Program Manager, Executive Selling Partner Relations

    7 days ago

    Seattle, Washington, United States Amazon Full time

    The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the...

  • Executive Assistant, WW Selling Partner Support

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support Executives on our WW Selling Partner Services (SPS) team.The WW Selling Partner Services (SPS) mission is to enable the long-term success of our selling partners by...

  • Executive Assistant, WW Selling Partner Support

    1 day ago

    Seattle, Washington, United States Amazon Full time

    The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support Executives on our WW Selling Partner Services (SPS) team.The WW Selling Partner Services (SPS) mission is to enable the long-term success of our selling partners by...

  • Executive Assistant, WW Selling Partner Support

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support Executives on our WW Selling Partner Services (SPS) team.The WW Selling Partner Services (SPS) mission is to enable the long-term success of our selling partners by...

  • Co-Sell Initiatives Manager, AWS Partner Programs

    2 days ago

    Seattle, Washington, United States Amazon Web Services, Inc. Full time

    Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is the pioneer of Cloud Computing and the recognized global leader, serving over a million customers and supporting tens of thousands of partners. We are hiring an experienced program manager to join the AWS Partner Network (APN) Technology Partner Programs team...

  • Finance Manager, Selling Partner Services Finance

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Selling Partner Services (SPS) Finance has an immediate opening for a Finance Manager to support Worldwide Defect Prevention and Reconciliation (DP&R) team. The DP&R organization develops technology that identifies, reconciles, and prevents defects across Amazon's fulfillment supply chain. DP&R's scope includes all marketplaces worldwide with products that...

  • Principal Program Manager, Selling Partner Trust

    1 day ago

    Seattle, Washington, United States Amazon Services LLC Full time

    Join our team at Amazon, the world's most customer-centric company, and be part of redefining the online shopping experience for millions of people worldwide. We are seeking a talented program leader to drive initiatives aimed at nurturing trust and loyalty with our network of sellers, who play a vital role in our platform. As a key player in our team, your...

  • Strategic Account Manager, US Global Selling

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    We are seeking an strategic-minded candidate with a passion for entrepreneurship and a desire to make real impact for Amazon customers globally. Our mission is clear: help NA-based Amazon sellers expand their successful footprint globally through sales excellence and technical automation. Our org is already a multi-billion-dollar business and we believe it...

  • Strategic Account Manager, US Global Selling

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    We are seeking an strategic-minded candidate with a passion for entrepreneurship and a desire to make real impact for Amazon customers globally. Our mission is clear: help NA-based Amazon sellers expand their successful footprint globally through sales excellence and technical automation. Our org is already a multi-billion-dollar business and we believe it...

  • Strategic Account Manager, US Global Selling

    1 day ago

    Seattle, Washington, United States Amazon Full time

    We are seeking an strategic-minded candidate with a passion for entrepreneurship and a desire to make real impact for Amazon customers globally. Our mission is clear: help NA-based Amazon sellers expand their successful footprint globally through sales excellence and technical automation. Our org is already a multi-billion-dollar business and we believe it...

  • Project/Program Manager II – Youth Mobility Program

    3 weeks ago

    Seattle, Washington, United States King County Full time

    Summary Learn how Metro connects you with what matters.This position is open to current King County employees and the general public.King County Metro Transit's Market Innovation Section is hiring one (1)Project/Program Manager II to join the Market and Business Development (MBD) Group. This is a 2-year Special Duty Assignment (SDA)/Term Limited Temporary...

  • Project/Program Manager II – Youth Mobility Program

    2 weeks ago

    Seattle, Washington, United States King County Full time

    Summary Learn how Metro connects you with what matters.This position is open to current King County employees and the general public.King County Metro Transit's Market Innovation Section is hiring one (1)Project/Program Manager II to join the Market and Business Development (MBD) Group. This is a 2-year Special Duty Assignment (SDA)/Term Limited Temporary...

  • partner relations consultant-labor relations

    2 weeks ago

    Seattle, Washington, United States Starbucks Coffee Company Full time

    Now Brewing – Partner Relations Consultant, Labor Relations #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not onlycelebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service...

  • partner relations consultant-labor relations

    4 weeks ago

    Seattle, Washington, United States Starbucks Coffee Company Full time

    Now Brewing – Partner Relations Consultant, Labor Relations #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not onlycelebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service...

  • Government Relations Manager

    2 weeks ago

    Seattle, Washington, United States King County Full time

    Summary Are you passionate about protecting public health and the environment, and making the Puget Sound region the cleanest in the country? Come join our team.The Hazardous Waste Management Program is seeking a talented and experienced Government Relations Manager, to help the Program fulfill its vision in making the Puget Sound region the cleanest in the...

  • Manager, People Partner

    1 day ago

    Seattle, Washington, United States Carnival Cruise Line Full time

    **Job Description** Were looking for an HR professional to fill this role. Youll be responsible for driving strategic human capital plans that support organizational goals, providing HR guidance and counsel to leaders, managers, and the People Team team. This will also include talent mapping, organizational design and change, employee engagement,...

  • Principal Technical Program Manager

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    Selling Partner Financial Technology (SPFT) vision is to enable every Selling Partner to thrive and grow into a global selling success through providing a financial experience with unparalleled trust which delights all Selling Partners regardless of how they interact with Amazon. We support WW Selling Partners (SP) and internal customers with an intuitive...

  • manager program management

    4 weeks ago

    Seattle, Washington, United States Starbucks Coffee Company Full time

    Now Brewing – Manager Program Management - Equipment Integration, Siren System #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are...

  • manager program management

    2 weeks ago

    Seattle, Washington, United States Starbucks Coffee Company Full time

    Now Brewing – Manager Program Management - Equipment Integration, Siren System #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are...

  • Project Manager II

    2 days ago

    Seattle, Washington, United States HNTB Full time

    Position or Keyword (Leave blank to see all) Project Manager II - Transportation Seattle , Washington Job Category: Engineering Group Full/Part Time: Full time Job Type: Regular What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been...