Floor Supervisor

2 weeks ago

Sioux City, Iowa, United States Burberry Full time
INTRODUCTIONAt Burberry, we believe creativity opens spaces.

Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSEDaily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.


RESPONSIBILITIES

  • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a "quality control" supervisor ensuring that every interaction with a customer is memorable.
  • Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
  • Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  • Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
  • Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
  • Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
  • Lead by example by delivering the Burberry Experience to customers when necessary.
  • Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
  • Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
  • Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
  • Additional duties as required.

PERSONAL PROFILE

  • Advanced knowledge of POS system.
  • Previous experience with Apple mobile devices and comfortable with the use of digital tools.
  • 1-2 years previous supervisory or management experience in retail sales.

MEASURES OF SUCCESS

  • Monthly Burberry Experience evaluation score
  • Managing performance improvement and development of associates
  • Improvement in every KPI within the retail scorecardFOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
  • Expected base salary for the role will generally be between $28.00 and $29.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
  • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

Posting Notes:
USA || New York (US-NY) || Central Valley || RETAIL OFFLINE || OUTLET || n/a ||

  • Operations Supervisor

    3 weeks ago

    Sioux City, Iowa, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Housekeeper

    2 weeks ago

    Sioux City, Iowa, United States Great Lakes Management Company Full time

    Job Objective(s)Responsible for maintaining the cleanliness of the campus and ensuring that visitors, residents, families, and staff have a positive impression. Additional duties include cleaning of common areas, project cleaning and seasonal cleaning duties as assigned. Weekly cleaning & laundry in resident's rooms. Job Responsibilities and Duties* Provide...

  • Floor Operations Supervisor

    2 weeks ago

    Atlantic City, New Jersey, United States Evolution Americas Full time

    Job Description The Floor Operations Supervisor will be charged with the responsibility of ensuring operational excellence at all times. The main responsibility of a floor operations supervisor is to give full consideration to GPs' needs, our company's goals, and business needs, and to find a balance between both. The well-being of the team and the smooth...

  • Merchandise Floor Supervisor

    4 days ago

    Temple City, United States TJ Maxx Full time

    Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it....

  • Welding Supervisor

    3 weeks ago

    North Sioux City, United States FIMCO Industries Full time

    Welding Supervisor Summary: This hands-on position will provide strong leadership, guidance, and direction to welding employees. Strong interpersonal and technical skills are needed. This person will directly supervise, train, and coach production leads and employees and work closely with the operations manager in implementing policies, practices, and...

  • Welding Supervisor

    2 weeks ago

    North Sioux City, United States FIMCO Industries Full time

    Welding Supervisor Summary: This hands-on position will provide strong leadership, guidance, and direction to welding employees. Strong interpersonal and technical skills are needed. This person will directly supervise, train, and coach production leads and employees and work closely with the operations manager in implementing policies, practices, and...

  • Welding Supervisor

    2 weeks ago

    North Sioux City, United States FIMCO Industries Full time

    Welding Supervisor Summary: This hands-on position will provide strong leadership, guidance, and direction to welding employees. Strong interpersonal and technical skills are needed. This person will directly supervise, train, and coach production leads and employees and work closely with the operations manager in implementing policies, practices, and...

  • Laborer - Flooring

    3 weeks ago

    Kansas City, United States Centric Construction Group Full time

    Job DescriptionJob DescriptionSalary: Our projects are about more than concrete, steel, and wood. More than square footage and floor plans. Our projects are about technical innovation and complex problem-solving. They are about pioneering possibilities and building something for the first time - ever. They are about saying yes when others said no. About...

  • Welding Supervisor

    2 weeks ago

    North Sioux City, United States Fimco Industries Full time

    Job DescriptionJob DescriptionWelding Supervisor Summary: This hands-on position will provide strong leadership, guidance, and direction to welding employees. Strong interpersonal and technical skills are needed. This person will directly supervise, train, and coach production leads and employees and work closely with the operations manager in implementing...

  • sales floor associate

    7 days ago

    Morehead City, North Carolina, United States tapwage Full time

    TitleSALES FLOOR ASSOCIATEDivisionSTOREJob DescriptionDollar Tree is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.Summary of Position Responsible for assisting with the complete operations of assigned store, in conjunction with assigned tasks and duties. Assist in the...

  • Area Supervisor>

    3 days ago

    Calumet City, United States DDS DISCOUNTS Full time

    dd's Discounts - 470 River Oaks West [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Area Supervisor>

    2 weeks ago

    National City, United States DDS DISCOUNTS Full time

    dd's Discounts - 1518 Sweetwater Road [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Area Supervisor>

    2 weeks ago

    Texas City, United States DDS DISCOUNTS Full time

    dd's Discounts - 918 20th St N [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all Customers...

  • Area Supervisor>

    2 weeks ago

    Harbor City, United States DDS DISCOUNTS Full time

    dd's Discounts - 956 Sepulveda Blvd [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Area Supervisor>

    2 weeks ago

    Panorama City, United States DDS DISCOUNTS Full time

    dd's Discounts - 8340 Van Nuys Blvd , Unit A [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat...

  • Area Supervisor>

    2 weeks ago

    Cathedral City, United States DDS DISCOUNTS Full time

    dd's Discounts - 34251 Date Palm Drive Suite 34-101 [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone;...

  • Area Supervisor

    3 weeks ago

    National City, CA 91950, United States dd's Discounts Full time

    dd's Discounts - 1518 Sweetwater Road [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Area Supervisor

    3 weeks ago

    Harbor City, CA 90710, United States dd's Discounts Full time

    dd's Discounts - 956 Sepulveda Blvd [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Area Supervisor

    3 weeks ago

    Cathedral City, CA 92234, United States dd's Discounts Full time

    dd's Discounts - 34251 Date Palm Drive Suite 34-101 [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone;...

  • Retail Stocking Team Supervisor

    3 weeks ago

    Sioux Falls, SD 57101, United States Burlington Full time

    Burlington - JobID: 215346 [Department Manager] As a Retail Stocking Team Supervisor at Burlington, you'll: Lead the merchandise progression process (receiving deliveries, unloading and sorting cartons, processing merchandise, and flowing goods to the sales floor); Ensure back of house cleanliness, set-up and organization are at standard; Assist in...

  • Foreman Supervisor

    2 weeks ago

    Mahanoy City, United States Apple Creek Landscaping & Excavating llc Full time

    Job DescriptionJob DescriptionLooking for a construction supervisor for a family owned and operated company. Full time year round steady work. Good starting pay. Weekly Pay. Company health/dental/vision for employee after 90 days. Some out of town travel required with expenses paid for minus food. Must have experience in all aspects of flooring, framing,...

  • AREA SUPERVISOR

    2 weeks ago

    Panorama City, CA 91402, USA, United States dd's Discounts Full time

    dd's Discounts - 8340 Van Nuys Blvd , Unit A [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat...