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Senior Associate
3 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As a global leader in financial services, American Express has built its reputation on continual innovation and strategic vision. We're committed to providing the world's best customer experience every day, offering the best possible service to customers around the world.
The Global Commercial Services (GCS) division provides a range of card programs, lending solutions and expense management tools to help companies around the world manage a wide range of their business spending needs - from travel and meetings to everyday office supplies and raw materials. These solutions deliver a number of benefits to our customers including increased visibility into their business spending, added control, improved efficiency, and cost savings. GCS continues to be a fast-growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
The Commercial Portfolio Products Development team (CPPD), within Global Commercial Services, is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. The Digital Capabilities team within CPPD team designs and delivers digital tools for middle market, large and global scale companies to effectively lead their Corporate Card programs.
We're looking for a talented and passionate Sr. Associate Product Manager to join the Expense Management Product Development group within Digital Capabilities. The role will support partner enablement and implementation as well as future development of our delivery roadmap. This Senior Associate will work to help drive our core strategic goals to increase customer satisfaction, engagement, and digital adoption across various Expense Management journeys at the customer-level.
This position will play a key role supporting the day-to-day operations of the team while also providing analytical, strategic, and thought leadership for key projects & initiatives. The ideal candidate would be a strong problem solver, who possesses the confidence and composure to successfully manage a wide range of initiatives, whilst working and collaborating efficiently across multiple teams within GCS.
A successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.
Key responsibilities of this Sr. Associate include but are not limited to:
Develop deep understanding of our corporate client Expense Management needs and feedback through partnership with Field, Marketing, other cross-functional teamsContribute to the Expense Management product strategy and execution of the roadmap by supporting delivery with an Agile framework through requirements refinement and feature groomingBuild strong, collaborative relationships with key cross-functional partners across AXP's Global Commercial Services organization (including Marketing, Servicing, and Sales / Account Development among others) to successfully communicate and evangelize product visionFeed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteriaPartner with product and servicing teams to assess incidents, come to a clear resolution and see the solution through. Leverage user feedback tools to identify user challenges in existing journeys, then translate them into actionable enhancements to the productSupport the creation of presentation materials (e.g., decks, talking points) that communicate the GCS Expense Management strategyMinimum Qualifications:Experience with Product Development in a matrixed, digital organization with a focus on working cross-functionally with partners to communicate and evangelize product visionIdentifies as a self-starter and has a track record of delivering high-quality work in a structured, methodological mannerLeads work with an external perspective and keeps up with industry trendsHigh degree of accountability, integrity, and conscientiousnessHigh intellectual curiosity, with excellent critical thinking and problem-solving skillsExcellent verbal, written, presentation, and interpersonal communication skills; strong expertise in business writingKeen attention to detailDesire to have fun and work on a fast-paced, impactful teamHighly organized, familiarity with project management techniques, frameworks, and toolsA "driver" personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaborationBachelor's degree requiredPreferred Qualifications: 2+ years of professional experience in digital product development; experience with Agile is a plusPassionate about digital products Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
