Shop - Traffic Channel Governance Senior Program Manager, Governance & Experience

3 days ago

Seattle, Washington, United States TikTok Full time

TikTok Shop - Traffic Channel Governance Senior Program Manager, Governance & Experience


Seattle
Regular
Operations
Job ID: A119011


Responsibilities



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy

  • a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact

  • for ourselves, our company, and the communities we serve.

Join us. We are seeking an experienced and visionary individual to join our team as a Traffic Channel Governance Sr. Program Manager.

The role will be responsible for building traffic control strategies, processes and operational tools that drive a trusted customer experience across all of the traffic channels we govern, including Shoptab, Campaigns, ShopAds, Affiliate Marketing, Video and Lives. The ideal candidate will have at least 5 years of relevant experience in the US E-commerce space as a strategic thinker with strong analytical, root cause analysis, and implementation skills and a good track record of collaborating with product teams to build tools and processes that monitor, identify, and provide solutions for continuous improvement to our traffic governance strategies. Role & Responsibilities

  • Build and manage a centralized system for all listing and video traffic control strategies across all traffic channels and cross-functional teams
  • Create and implement metrics to measure the success of our traffic strategies
  • Build and manage an efficient escalations process that tracks, assigns, prioritizes, and delivers results back to key stakeholders
  • Partner closely with cross-functional teams such as Product, Search & Recommendation, Algo, and Moderation to build processes and tools that support our operational requirements to effectively manage all traffic governance strategies
  • Owns the process that audits, monitors and continuously improves the accuracy of our traffic strategies that minimizes both false positives and negatives
  • Collaborates within our governance and experience department to support new category launches that empower healthy business growth
  • Monitor feedback and user perception, continuously improving the experience on all traffic channels to enhance customer satisfaction
  • Monitor and analyze trends to identify potential risks and solutions
  • Stay updated on e-commerce compliance standards and industry best practices
  • Partner with data science and analytics teams to complete root cause analysis and identify improvement areas in our traffic strategies that drive high impact to user trust metrics such as NPS, customer reviews, complaint rates
  • Communicate effectively and present strategies to internal stakeholders

Qualifications



Minimum Qualifications:

  • Bachelor degree or equivalent practical experience
  • Minimum of 5 years of program or product management experience in E-commerce, specifically in the US region
  • Experience understanding consumer and shopping habits and developing governance and experience strategies & operational systems aligned with business objectives
  • Experience building product merchandising strategies via structured data, search relevancy, and customized curation

Preferred Qualifications:

  • MBA degree
  • Proven ability to make quick and effective decisions based on extensive experience
  • Excellent communication skills, both written and verbal
  • Familiar with online experimentation, e.g., A/B testing

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at



Job Information



The base salary range for this position in the selected city is $ $196544 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

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