Manager, Digital Compliance

4 weeks ago

Bethesda, Maryland, United States Bethesda Marriott Full time
Job Number
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary

If you're looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.

The Digital Compliance Manager, within Digital Product Operations, provides support of Compliance initiatives across our Digital channels. This role has a close partnership with Marriott's Legal, Corporate and Brand and Marketing teams to ensure adherence of guidelines and thereby minimize business risk.

The person in this role will assist the Sr. Manager, Digital Product Compliance to communicate, train, audit, and measure compliance across our digital channels. The Manager will focus on auditing of websites and mobile applications as well as identifying tools and assisting in developing processes to drive operational excellence while leveraging program and agile best practices.

Candidate ProfileEducation And Experience Required4-year degree from an accredited university in Business Administration, Hospitality Management, or related major or equivalent experience
5+ years of experience in the hospitality or digital industry, demonstrating progressive career growth and a pattern of exceptional performance
Experience in organization with high transactional volume sites/apps
2+ years of mature agile experience
Experience managing multiple complex initiatives simultaneously
Excellent program management skills to lead teams in distributed environments involved in delivering complex business systems.
Relationship-building skills as well as strong leadership skills, with deep understanding of business impact on delivery.
Strong planning skills including ability to develop presentations, roadmaps and spreadsheets.
Strong interpersonal and meeting facilitation skills required to lead internal and external clients, vendors and meetings.
Preferred2+ years of Native Mobile App (iOS or Android) experience
Experience with industry standard agile software development tools (e.g., Jira)
Core Work ActivitiesManaging Work, Projects, And PoliciesAudit digital channels such as websites, mobile apps, emails to determine compliance and risk level
Assists in creating training materials and provide training and assistance on best practices working with appropriate Legal stakeholders
Assist with establishing metrics and measure impact of business process changes for the organization
Build strong relationships across disciplines and stakeholders
Collaborate with the IT and global Digital product teams to engineer the best tools and process solutions
Prepare for and mitigate risks for process changes and identify readiness to adapt
Assists in tracking and monitoring program status, quality, issues and milestone with escalation as required
Ensure risks, dependencies and decisions are properly communicated and managed
Assists in managing program communication with the Digital leadership team and external stakeholders
Managing And Conducting Human Resources ActivitiesEnsure regular, ongoing communication with all team members and partners
Incorporate customer satisfaction as a component of operational support work, with an emphasis on generating innovative ways to continually improve results
Assist in ensuring brand and Continent business initiatives are implemented and communicates follow-up actions to team as necessary
Management Competencies LeadershipAdaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving And Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing ExecutionBuilding And Contributing To Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving For Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning And Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building RelationshipsCoworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent And Organizational CapabilityTalent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning And Applying Professional ExpertiseApplied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.
Source: Hospitality Online

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