Current jobs related to Thrift Shop Associate - Mercer - City of Mercer Island

Description

The Thrift Shop Associate provides daily receiving and sorting of goods, routine inventory processing and display, customer service, cashiering, and sales floor maintenance support for the Mercer Island Thrift Shop.

Supports routine clerical processes and interacts professionally with the public.
Work is performed under general supervision with limited latitude in the use of initiative and independent judgment. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques. Please note that this is a part-time, limited-term position working 30 hours per week through December 31, 2024.
Essential Job Functions

The essential functions listed are typical examples of work performed by positions in this job classification.

Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.

Ensures the delivery of quality customer service to patrons, donors, and donation site hosts
Organizes a daily work plan with the scheduled supervisor and communicates with staff and volunteers regarding shift activities
Receives, sorts, processes, and prices donated items, inbound materials in the location/system as inventory, and prepares items for retail display and use
Recommends appropriate products and solutions to keep the store shelves well stocked
Responds to inquiries, questions, and comments from the public per established standards and protocols
Maintains visual standards, stock levels, and cleanliness of the store
Monitors assigned and/or standard operations supplies/inventory, requesting and coordinating replenishment in a timely manner
Assists with coordinating the transfer of priced goods between storage and the Thrift Shop
Assists with preparing items for ongoing and current sales/promotions
Assists with handling excess donations and the removal of garbage and recycling
Conducts, as assigned, routine opening and closing processes per established policies and guidelines
Monitors patron and staff safety and security, reporting any illegal behaviors, injuries, and accidents per all established policies, procedures, and guidelines; observes for loss prevention and reports to suspected thefts to assigned supervisor
Assists volunteers with technology issues as needed
Assists directly with retail activities, as requested
Demonstrates and promotes safe work practices through awareness and observation
Ensures adherence to all established City policies, procedures, and protocols
When required by management, responds to Emergency Operations Center to support the City's response during an emergency
Supervisory Responsibilities
This position has no supervisory responsibilities

Qualification Requirements

Education, Training, and Experience

High school diploma or GED required; supplemented by some previous directly related experience; or an equivalent combination of education, certification, training, and/or experience.

Licensure/Certification
Valid WA State Driver's License with a driving record free from frequent or serious violations. A three (3) year driving record abstract must be submitted prior to hire
Completion of NIMS ICS-100, 200, and 700, within first six months of employment
Current First Aid/CPR certification or obtain within first six months of employment
Knowledge, Skills, and Abilities
Knowledge of customer service principles, practices, and the ability to learn established organizational standards
Knowledge of standard inventory and merchandising procedures and practices
Knowledge of clerical procedures and systems such as word processing, managing files and records, and other office procedures
Ability to learn to use Microsoft Office products (Word, Outlook, and Excel) and applicable department / organization specific software, including a computer-based Point of Sale (POS) system
Skill in using mathematics required for the work
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to follow oral and written instructions
Ability to read, update, and maintain various records and files in numerical, alphabetical, or chronological sequence
Ability to review, compile, and organize forms, documents, and related records for efficient processing and ready retrieval
Ability to work around allergy-aggravating used merchandise
Ability to establish and maintain effective working relationships with those interacted with during work regardless of race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, genetic information, disability, political affiliation, military service, or diverse cultural and linguistic backgrounds
Ability to commute independently to and from work and arrive punctually for designated work schedule (virtually or in person), including to community meetings and events

Working Conditions & Physical Abilities

Depending on functional area of assignment, tasks involve the periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (up to 50 pounds).

Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment.

Tasks may involve some climbing, stooping, kneeling, crouching, or crawling.

Tasks are regularly performed inside and/or outside with potential for exposure to adverse environmental conditions (e.g., dirt, cold, rain, fumes).

Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing.

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