Medical Support Assistant

4 weeks ago

Murfreesboro, United States Department Of Veterans Affairs Full time
Summary

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. This is an open continuous announcement.

The initial cutoff date for referral is October 20, 2023. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.



Duties

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

  1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
  2. Entering no-show information
  3. Monitoring the electronic wait list
  4. Preparing for clinic visits
  5. Monitoring both inpatient and outpatient appointments for areas of responsibility
  6. Ensuring encounter forms are completed to obtain appropriate workload credit
  7. Verifying and updating demographics and insurance information
  8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
  10. Adhere to the daily work procedures.
  11. Adhere to the phone call etiquette with all veterans and TVHS Staff.
Functions

  1. Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public. Has the skill to refrain from giving medical advice.
  2. Health Care process. Advanced knowledge of the technical health care process as it relates to access to care, and clinic management.
  3. Applies Knowledge of Medical Terminology. Demonstrates advanced knowledge of medical terminology to be able to communicate effectively with both professional and non­ professional employees.
  4. Proficiency in Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirement and is a qualified typist having the necessary keyboarding skills?
  5. Works Independently. Works in a proficient and self-directed manner, setting priorities
  6. and coordinating work in accordance with established processes, policies and regulations.
  7. Skillful Documentation. Skillful in the documentation of calls. Documents all calls in the telephone triage computerized documentation software.
  8. Communication. Effectively communicates, both orally and in writing, in order to meet program objectives, may be responsible for presenting data to various organizational levels.
Physical Demands: The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.

Work Schedule: The MSA incumbent may be responsible for coverage on irregular tours/weekends and holidays throughout the year, as needed or as tour of duty determines.

Telework: NOT AVAILABLE

Virtual: This is not a virtual position.

Functional Statement #:

Relocation/Recruitment Incentives: Approved. Recruitment/relocation incentive may be paid to a Highly Qualified Candidate.

Financial Disclosure Report: Not required

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