Cabana Host

Found in: beBee jobs US - 1 week ago

Las Vegas, Nevada, United States MGM Resorts International Full time

PRIMARY PURPOSE:

As a Cabana Host, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipate guest needs and provide assistance with seating cabanas or general pool and property information
  • Respond to and resolve any guest complaints in alignment with S.H.O.W. Service Basics, exceeding guest expectations and providing all other supporting services
  • Assist with inventory for ordering of supplies and ensure cabanas are set up prior to opening each day
  • Deliver a seamless and professional experience by assisting with cabana arrivals/departures and walk-ins and all other tasks associated with cabana check-ins and check-outs
  • Be prepared to knowledgeably answer any questions your cabana guests may ask about offerings at the pool and inside the hotel
  • Work closely with VIP services and beverage team to ensure guests are receiving the highest level of service possible

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