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Hotel Sales

2 months ago

Mc Lean, United States The Watermark Hotel Full time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals
The Watermark Hotel is a new all-suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. The Watermark indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler. Thoughtfully designed to enhance your visit to Tysons, Virginia, the hotel offers convenient access to the Capital One offices, Capital One Hall, the McLean station along the metro's Silver Line, and more. Culinary experiences include locally-sourced breakfast at The Aviary, or craft cocktails paired with chef-driven dishes at one of the area's hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues.

This entry-level management position as Hotel Sales & Events Manager builds on previous hotel/hospitality experience to provide administrative and general support to the sales and catering team in a variety of activities including acts as primary contact for assigned groups, meetings, and banquet related functions once contracts are signed. Details group resumes, banquet event orders and diagrams for assigned bookings. Books and manages groups and catering in assigned market segments and as needed; books individual reservations and events as needed. Acts as a liaison between the hotels' sales and operating departments as the "voice" of our valued clients.

This exciting role as our Hotel Sales & Events Manager has great opportunities for career growth will be responsible for supporting the hotels' rooms and catering sales efforts. Focus on championing customer and owner objectives in support of Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.
Our culture reflects our greatest asset: our team members. We are proud to cultivate a culture of unlimited career opportunities, job enrichment, and a supportive working environment. We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more We invite you to build your career with us. A bright and exciting future awaits you
B. F. Saul Company Hospitality Group invites you to take your career to the next level As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our "One Team" values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Responsibilities:
  • Effective Operation of Banquet Outlets:Assists in leading the food & beverage staff to ensure department operates efficiently and business goals are achieved. Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and team member needs are met.
  • Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.
  • People Management and Development: Assists in interviewing, hiring, coaching, and development of all team members. Evaluates staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assists in training all team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Ensures all company, brand, and department specific training requirements are met.
  • Financial Expectations: Supports business revenue goals by implementing and delivering service programs. Responsible for building and maintaining client relationships to drive repeat business/customer referrals. Assists in implementing changes to conference service operations based on sales and guest comments. Supports management of expenses to maximize hotel profitability. Supports effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines.
  • Safety/Risk Management: Conduct routine inspections of conference service operations to maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group's procedures for guest/team member incidents.
  • Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications:
  • REQUIRED SKILLS AND EXPERIENCE
  • Education: High school diploma or GED required. College degree or equivalent experience required. Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.
  • Experience/Knowledge/Skills/Abilities: 2+ years of progressive conference service experience required, with a minimum of one year supervisory/management experience. Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment.
  • Physical: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance. Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
  • PREFERRED SKILLS AND EXPERIENCE
  • Experience/Knowledge/Skills/Abilities: Prefer 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction. Prefer experience with venue of similar size, volume, and reputation for focus on guest satisfaction. Delphi experience preferred. Basic knowledge of culinary operation, restaurant, conference service and beverage service.

Benefits:
  • Well-Being Benefits
  • Health Insurance
  • Dental & Vision Insurance
  • Short & Long Term Disability
  • Vacation Policy
  • Long Term Planning:
  • 401(k) Retirement Program
  • Paid Life Insurance
  • Tuition Reimbursement
  • Team Member Programs:
  • Our Big 3 Mission Statement Leaders of the Month/Year
  • Annual Performance Appraisals and Wage Increase Opportunities
  • Annual Team Member Banquets
  • Annual Team Member Engagement Survey

Source: Hospitality Online