Product Support Technician
1 month ago
PRODUCT SUPPORT TECHNICIAN - PERFORMANCE & HEALTH
Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can literally mean the difference between winning and losing.
We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.
WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORTWe are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. Based in Wilmington, MA, you will be the customer's first point of contact to resolve product issues for customers all around the globe.
This role will have some roster work including nights to ensure 24/7 support to our global customer base. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximize and enhance their performance through delivering a high-quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment.
WHAT YOU'LL DO
Provide technical support assistance to clients using our Wearables platform solutions through phone, email or live chat.Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.Deliver remote product training.Retain ownership of problems through to resolution to ensure a high level of user satisfaction.Knowing when to escalate problems to the next level of support.Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.Create support content for the online help centerHelp validate new software features, including getting hands-on with the technology out in the field.Help validate and update support processes.Work collaboratively with other members of the global support team and engineering departmentEffectively prioritize the incoming queue.Utilize Remote Software to access both customer and internal hardwareWHAT YOU'LL NEEDExperience using Performance & Health solutions such as Vector, OpenField, PlayerTek, Optimeye, and/or Catapult One is preferred1-2 years of technical support experience is preferredWillingness to go above and beyond for the customer is requiredAssociate degree in Computer Science, IT, sports science or equivalent experience in a related fieldPrior troubleshooting experience with PC or Mac based systemsExperience with support ticketing platforms; Salesforce and Zendesk is preferredAbility to work extended hours and on weekends is requiredAbility to thrive in a dynamic work environment and see tasks through to completionGreat understanding of a range of sports. Including the challenges that athletes and coaches face.
WHY CATAPULT?
We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet
Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance, our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.
All offers of employment are subject to Catapult's positive pre-hire check. To find out more, please contact the Talent Partner for this role
We have other current jobs related to this field that you can find below
-
AV Service Technician
2 weeks ago
Wilmington, Massachusetts, United States Red Thread Full timePosition: Red Thread AV Service Technician Position Overview: An AV Service Technician - Level 3 is responsible for the proper maintenance and repair of audio/video equipment under some supervision. This position requires onsite work at different client sites on a daily basis. The technician works as a part of a team to ensure complete customer satisfaction...
-
Product Manager
2 weeks ago
Wilmington, Massachusetts, United States Heilind Full timeJob DescriptionJOB SUMMARYIn this fast-paced position you'll play an important role in driving the Heilind sales process. You'll learn all the key details about what it takes to bring the Heilind sales process to a successful conclusion -- and you'll become a highly valued partner to our suppliers and to our salespeople. You'll become an expert on your...
-
Manager, Maintenance
2 weeks ago
Wilmington, Massachusetts, United States Monogram Foods Full timeJob DetailsLevel Management Job Location Wilmington MA - Wilmington, MA Position Type Full Time Education Level 4 Year Degree Job Shift Day Job Category Manufacturing Description The Maintenance Manager's responsibility is to drive production support through tactical and strategic means. Tactically, this will include directing a skilled workforce to quickly...
-
Program Operations Manager
2 weeks ago
Wilmington, Massachusetts, United States L3 Harris Full timeJob Title: Program Operations Manager - Space Mechanism Assembly & Integration Job Code: 9638 Job Location: Wilmington, MA Job Description: The L3Harris Imaging Division in Wilmington, MA designs and manufactures unique, cutting edge solutions for space. This site is an industry leader in the design and production of space based optical...
-
Robotics
2 weeks ago
Wilmington, Massachusetts, United States Aerotek Full timeAerotek is currently hiring for maintenance technciains, robotics technicians, and upgrade techncians to support some of our largest clients upgrade and refit their robotic and automated equipment in distribution centers nationwide. Description: Robotic upgrades on vision systems, camera systems, ECUs, cabling. Automated equipment. Working in large...
-
senior electronic engineer
2 weeks ago
Wilmington, Massachusetts, United States MKS Instruments Full timeAs a SENIOR ELECTRONIC ENGINEER at MKS Instruments, you will partner with cross functional technical teams to drive designs of new and sustaining engineering solutions that supports multiple products and technologies spanning five different product families. In this role, you will report to the Senior Manager of New Product Introduction and Product...
-
Engineered Sales Manager
2 weeks ago
Wilmington, Massachusetts, United States Lennox International Inc Full timeCompany Overview: Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in...
-
Electrical Engineer
2 weeks ago
Wilmington, Massachusetts, United States Actalent Full time: We are seeking an experienced Cable Design Engineer to join our team. This individual will work as part of a multidisciplined design engineering team during the development phases of an emerging program. The individual will be responsible for developing new cable designs and the transition of those designs into military qualified hardware. The individual...
-
Project Manager
2 weeks ago
Wilmington, Massachusetts, United States Red Thread Full timePosition Summary: The AV Project Manager is responsible for the successful coordination & completion of assigned Audiovisual projects. The position may require working with both AV Engineering, AV Sales and on-site construction PM to ensure project scope is clear, concise, understood and implemented. This position requires the ability to travel for long...
-
Senior Controls Engineer
2 weeks ago
Wilmington, Massachusetts, United States Wunderlich-Malec Full timeWunderlich-Malec Engineering (WM) is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States.When you join WM you become part of a company that is:100% employee-owned company with over 40 years of industry historyA Top 5 Systems Integrator GiantENR Top 500 Firm at #197We have a Sr. Automation...
-
Senior Embedded Firmware Engineer
2 weeks ago
Wilmington, Massachusetts, United States Re:Build Manufacturing Full timeWho is Fikst? Fikst is a growing product design and engineering consulting firm located in Wilmington, MA. We work with pioneering clients to develop technology, design products, and bring those products to production. Fikst's areas of expertise include biomedical instruments and consumables, industrial automation, and design for manufacturing. Fikst has a...
-
Senior Controls Engineer
2 weeks ago
Wilmington, Massachusetts, United States Wunderlich-Malec Full timeWunderlich-Malec Engineering (WM) is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States.When you join WM you become part of a company that is: 100% employee-owned company with over 40 years of industry history A Top 5 Systems Integrator Giant ENR Top 500 Firm at #197 We have a Sr....
-
Benefit Analyst
2 weeks ago
Wilmington, Massachusetts, United States HUB International Full timeAbout HUB Join our Stevie Award Winning Team at HUB International When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of...
-
Senior Controls Engineer
2 weeks ago
Wilmington, Massachusetts, United States HRM INFO LLC Full timeJob Description:Senior Controls Engineer Wilmington, MA - Onsite Skills: Ignition, Rockwell, Siemens, Modicon, GE iFIX, Rockwell Automation FactoryTalk View, Emerson DeltaV, Rockwell PlantPAx, 480VAC, AutoCAD, HART, SQL, Oracle Experience level: Mid-senior Experience required: 10 Years Education level: Bachelors degree Job function: Engineering Industry:...
-
Systems Engineer
2 weeks ago
Wilmington, Massachusetts, United States MKS Instruments Full timeA Day in Your Life at MKS: As aSystems Engineer you will support the development of next generation technologies that enable new market applications. You will learn to provide technical leadership and drive small projects to completion. This opportunity will encompass multiple product families that include high power electronics, remote plasma sources,...
-
Senior Controls Engineer- Life Science
2 weeks ago
Wilmington, Massachusetts, United States FastLane Recruitment Group Full timeTITLE: Senior Controls Engineer LOCATION: Wilmington, MA PRIMARY DUTIES: Deliver innovative automation solutions and design standards either self-directed or as a leader of a team. Conceptualize, detail and implement control systems for industrial processes and machinery that meet our customers' requirements. Development of a control system architecture,...
-
Account Manager
2 weeks ago
Wilmington, Massachusetts, United States HUB International Full timeAbout HUBJoin our Stevie Award Winning Team at HUB InternationalWhen you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB...
-
Procurement Lead
2 weeks ago
Wilmington, Massachusetts, United States New England Coffee Co Full timeCareer Opportunities with New England CoffeeCareers At New England CoffeeCurrent job opportunities are posted here as they become available.Responsibilities include working with on Supplier best practices, Supplier Performance Management (SPM) framework- including Key Performance Indicators (KPI) and Service Level Agreements (SLA). Support all purchasing...
-
Assistant Account Manager
2 weeks ago
Wilmington, Massachusetts, United States HUB International Full timeResponsibilities:Provide quotes for new, renewal and remarketing personal lines policies and coordinate the handling and servicing of accounts under the direction of an Account Manager or Manager.Enter data as required by insurance company automation systems. Provide support to the Account Manager on pre-renewal processes: Pull carrier declarations pages and...
-
Robotics Software Engineer, R&D Integrations
2 weeks ago
Wilmington, Massachusetts, United States Locus Robotics Full timeRobotics Software Engineer, R&D Integrations On-SiteFull-timeLocus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while...
