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Barista Supervisor

3 months ago

Chicago, Illinois, United States Hotel Lincoln Full time
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

We are committed to providing you with:

An exceptional benefit plan for associates & family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account
401K matching program
Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Branded Hotel Associate Discounts
Employee Assistance Program
What you will be doing:

The Barista Supervisor effectively leads and oversees the Coffee Shop operations including scheduling, training, and inventory. Should be a service minded, provides operational planning to ensure appropriate teaming levels are met, adequate products ordered, safety and sanitation standards met, and ensures all concession areas have proper displays and merchandise.

Prepare and serve coffee and tea drinks that meet quality standards.
Respond to orders, questions, concerns, and complaints in a polite and efficient manner
Accurately handle cash and credit card payments, following appropriate cash-handling procedures
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Train, supervise, develop, counsel employees in accordance with Crescent policies and procedures.
Deliver exceptional customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Serve customers quickly and efficiently
Maintain a clean and organized workspace so that team members can locate resources and product as needed.
Maintain regular and consistent attendance and punctuality.
Follow health, safety and sanitation guidelines for all products.
Properly handle and maintain all equipment
Demonstrate a thorough understanding of all the menu offerings
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Ensure consistency of product and service.
Maintain inventory logs.
Promote repeat customer service through establishing quality service and food.
Report unsafe conditions immediately.
Perform in the capacity of any position supervised.
Attend all required meetings.
Deal with guest complaints or requests.
Report on Coffee Shop status to Direct Manager weekly.
What is required: 2 years experience in the food and beverage industry preferred.
Six months to one year in a supervisory position.
Must be able to schedule, forecast, and budget department.
Read, write and speak English fluently.
Strong ability to multi-task
Basic mathematical skills
Ability to problem solve quickly
Ability to communicate effectively with the public and other team members.
Certified Food Handler
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Qualifications

Supervisory position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Source: Hospitality Online