Customer Account Rep
4 weeks ago
SUMMARY:
Under the direction of the Customer Account Manager or designate, Customer Account Reps are responsible for providing effective customer service for all internal and external customers by providing excellent, in-depth knowledge of company products, programs and processes as well as communicating effectively with co-workers within and outside of the customer care department.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receives, enters and verifies orders from customers utilizing PTI's CRM/mainframe systems and customer purchase orders.
- Releases OEM orders according to schedule, checking for availability
- Review, report and respond to customer scorecards
- Receives, reviews and processes shipping discrepancies submitted by PTI customers (inclusive of PTI shipping, carriers and customers)
- Collaborates with internal resources as needed to expedite and accommodate parts for customer orders. Assists in expediting customer shipments in critical situations.
- Provides order acknowledgement to customers as required.
- Responds to inbound customer calls and emails within the required performance targets of the department.
- Professionally and accurately responds to customer inquiries regarding product availability, product pricing and product use.
- Assists customers with basic specification inquiries associated with PTI products
QUALIFICATIONS:
- AA degree or equivalent; BS/BA degree preferred
- 2+ years of relevant experience
- ERP experience preferred
- Excellent interpersonal, written and oral communication skills
- Ability to effectively manage multiple priorities and adapt to change in fast paced environment
- Ability to resolve customer issues
- Ability to problem solve & determine root cause
Qualifications
Education
Associates (required)
Experience
2 years: Relevant experience (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
-
Customer Account Manager
23 hours ago
Eden Prairie, Minnesota, United States Nestle Full timeFoods people love. Brands people trust. And a career that nourishes your future like no other.If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presence in the United States. We're in 97% of American homes, and as the leading food...
-
Customer Success Specialist
4 days ago
Eden Prairie, Minnesota, United States Tennant Company Full timeWith more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world....
-
Project Accountant
2 months ago
Eden Prairie, Minnesota, United States Wunderlich-Malec Engineering Full timeWunderlich-Malec Engineering (WM) is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States. When you join WM you become part of a company that is:100% employee-owned company with over 40 years of industry historyEntrepreneurially MindedENR top 500 firm at #170We are hiring a Project Accountant...
-
Accountant
4 days ago
Eden Prairie, Minnesota, United States Danfoss USA Full timeAccountantRequisition ID: 38393Job Location(s):Eden Prairie, MN, US Job DescriptionDanfoss is looking for an accounting professional to fill the position of Accountant within the Global Services (GS), North America Financial Shared Services Organization. This is an important position within the Finance community. Responsibilities include but are not limited...
-
Accountant
4 days ago
Eden Prairie, Minnesota, United States Danfoss Full timeJob Description Danfoss is looking for an accounting professional to fill the position of Accountant within the Global Services (GS), North America Financial Shared Services Organization. This is an important position within the Finance community. Responsibilities include but are not limited to general ledger account analysis and reconciliations, accounts...
-
Accountant
2 days ago
Eden Prairie, Minnesota, United States Danfoss Full timeJob DescriptionDanfoss is looking for an accounting professional to fill the position of Accountant within the Global Services (GS), North America Financial Shared Services Organization. This is an important position within the Finance community. Responsibilities include but are not limited to general ledger account analysis and reconciliations, accounts...
-
Accountant
3 days ago
Eden Prairie, Minnesota, United States Danfoss USA Full timeAccountantRequisition ID: 38392Job Location(s):Eden Prairie, MN, US Job DescriptionDanfoss is looking for an accounting professional to fill the position of Accountant within the Global Services (GS), North America Financial Shared Services Organization. This is an important position within the Finance community. Responsibilities include but are not limited...
-
Accounts Receivable Manager
4 days ago
Eden Prairie, Minnesota, United States Legrand AV, Inc. Full timeThank you for your interest in becoming part of the team at LegrandGENERAL PURPOSEThe Audio-Visual Division of Legrand is in search of an experienced and detail-oriented Accounts Receivable Manager to join our team. Reporting to the Director of Accounts Receivable, the primary responsibility of this role is to oversee and manage the accounts receivable...
-
Accounts Receivable Manager
4 days ago
Eden Prairie, Minnesota, United States Legrand AV, Inc. Full timeThank you for your interest in becoming part of the team at LegrandGENERAL PURPOSEThe Audio-Visual Division of Legrand is in search of an experienced and detail-oriented Accounts Receivable Manager to join our team. Reporting to the Director of Accounts Receivable, the primary responsibility of this role is to oversee and manage the accounts receivable...
-
Associate Accountant
4 days ago
Eden Prairie, Minnesota, United States C.H. Robinson Full timeC.H. Robinson is seeking an Associate Accountant, a key role that significantly impacts the accuracy and timeliness of our global financial reporting. By collaborating with global accounting teams and business stakeholders, you will help ensure our financial information is precise and relevant.In this position, you will prepare, analyze, and review...
-
Enterprise Account Executive
4 days ago
Eden Prairie, Minnesota, United States Taylor Corporation Full timeLet Us Power Your PotentialTaylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world's leading brands - and our employees' careers - by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We're passionate about our work, we...
-
Account Representative
4 days ago
Eden Prairie, Minnesota, United States HelpSystems LLC Full timeProblem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started. This position is responsible for selling Fortra software solutions within an assigned geographic territory. The Account Representative manages a smaller territory and carries a reduced quota compared to Account Executive. This position focuses on revenue generation...
-
Digital and Account Performance Manager
5 days ago
Eden Prairie, Minnesota, United States Dealer Teamwork LLC Full timeDigital and Account Performance ManagerThe Digital and Account Performance Manager is responsible for achieving the client's strategic and business objectives by providing guidance to clients and working with the internal team to achieve the execution of strategies. You will serve a vital role in promoting the integration of product offerings, ensuring...
-
Senior Accountant
4 days ago
Eden Prairie, Minnesota, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Account Executive
4 days ago
Eden Prairie, Minnesota, United States FOX Full timeOVERVIEW OF THE COMPANYFox TV StationsFOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are...
-
Account Executive
4 days ago
Eden Prairie, Minnesota, United States FOX Full timeOVERVIEW OF THE COMPANYFox TV StationsFOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are...
-
Sales Representative
4 days ago
Eden Prairie, Minnesota, United States Steris Corporation Full timeJob Title: Sales RepresentativeReq ID: 42379Job Category: SalesEden Prairie, MN, US, 55344 Description:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryAt STERIS, we help our Customers create a healthier and safer world by...
-
Sales Representative
4 days ago
Eden Prairie, Minnesota, United States Steris Corporation Full timeJob Title: Sales RepresentativeReq ID: 42992Job Category: SalesEden Prairie, MN, US, 55344Eden Prairie, MN, US, 55344Eden Prairie, MN, US, 55344 Description:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryThe Sales...
-
Sales Representative
4 days ago
Eden Prairie, Minnesota, United States Steris Corporation Full timeJob Title: Sales RepresentativeReq ID: 42379Job Category: SalesEden Prairie, MN, US, 55344 Description:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryAt STERIS, we help our Customers create a healthier and safer world by...
-
Sales Representative
4 days ago
Eden Prairie, Minnesota, United States Steris Corporation Full timeJob Title: Sales RepresentativeReq ID: 42992Job Category: SalesEden Prairie, MN, US, 55344Eden Prairie, MN, US, 55344Eden Prairie, MN, US, 55344 Description:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryThe Sales...