Senior UX Researcher

2 weeks ago

New York, New York, United States Mitchell Martin Inc Full time
Our client, a global financial services firm and a market leader in securities, asset management and credit services, is seeking an Senior UX Researcher - Institutional Securities

Location: New York, NY

Position Type: Contract

Job Summary:


Are you an experienced user researcher who wants to lead high-impact projects, work with cross-functional teams, conduct usability studies, and mentor other team members. Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline while inspiring change, delivering written and oral presentations, evaluating qualitative and quantitative data, and being an advocate for a more intuitive, seamless user experience.

The Company Institutional Securities UX Team are looking for a Senior UX Researcher to join their group in New York. The team delivers product design and strategy projects for the Institutional business: client-facing and internal applications for front-office sales and trading, middle and back-office workflows, and many other systems for client-related operations. Our growing team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity, discover compelling user insights, and have gone the extra mile to create delight, we want you

Job Responsibilities:
  • Manage both large and small research initiatives end-to-end in an Agile environment.
  • Partner with Product Management, Product Design, and Technology teams to define research questions and goals, conduct appropriate studies, and analyze and communicate results.
  • Employ a variety of research methods in the lab, remotely, and in the field.
  • Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderators guides, conduct in-depth interviews, design surveys, moderate usability testing, etc.).
  • Identify, track, and share overarching research trends.
  • Mentor more junior researchers.
  • Help to adapt and innovate research practices to meet a rapidly growing teams needs.
  • Help to identify opportunities for impactful UX research across the firm.
  • Facilitate UX workshops with cross-functional teams.
  • Help promote a data-driven culture that prioritizes user insights and combats assumptions.
Job Requirements:
  • 4+ years UX experience (preferably UX research).
  • Experience in financial services.
  • Demonstrated and proven experience in experimental design.
  • Experience implementing a range of methodologies, both qualitative (e.g., usability testing, ethnography, interviews) and quantitative (e.g., A/B or multivariate testing, survey design)
  • Experience leading and mentoring junior team members.
  • An interest in working with both enterprise and consumer technology.
  • Willingness to run studies from end-to-end (youll be responsible for every single step, from recruiting participants to sharing out insights).
  • A persuasive and compelling presentation style.
  • Experience working in Agile.
  • The ability to adapt, pivot, and roll with the punches.
  • Preferably M.A./M.S. or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields
  • Familiarity with design tools like Figma

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