supervisory contact representative

Who may apply: This announcement is open to current, permanent DFAS employees in the competitive service and current DFAS VRA employees in the local commuting area and eligible DoD PPP Military Spouse preference applicants.

• Serves as a first line supervisor who plans work and establishes priorities. Assigns work to subordinates based on workload, difficulty of assignments, and the capabilities of employees.
• Monitors the quality of service and information being provided through observation and monitoring of telephone calls.
• Develops performance standards, discusses performance with and rates employees.
• Advises and instructs employees on work and administrative matters.
• Interviews candidates for subordinate positions; makes or recommends hiring, promotion, or reassignments.
• Recommends changes to the goals and directs initiatives to meet or improve goals.
• Identifies developmental and training needs of employees, provides or arranges for needed development or training.