Director of Front Office

4 weeks ago

Bloomington, Illinois, United States Hilton Full time

The Hilton McLean is seeking a Director of Front Office to continue to drive the Front Office team to deliver exceptional guest experience Located in the heart of Fairfax County's business district and being situated adjacent to the Hilton Corporate Office, you will have a unique opportunity to showcase Hilton's commitment to excellence

As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Implement and monitor all corporate marketing programs
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Run and complete daily reports, analyze data and make decisions based on data
  • Resolve guest issues and concerns to guest satisfaction
  • Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Medical Insurance Coverage – for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs


#LI-JB1

  • Executive Support Assistant

    2 weeks ago

    Bloomington, Illinois, United States Office of the Director of National Intelligence Full time

    SummaryThe Office of the Director of National Intelligence (ODNI) Directorate for Mission Integration (MI) creates a comprehensive view of intelligence from collection to analysis and advises the Director of National Intelligence (DNI) on intelligence matters.MI integrates mission capabilities, informs resource and policy decisions, and ensures the delivery...

  • Senior Advisor

    4 days ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    Plan and perform/participate in liaison coordinated intelligence activities in partnership with the IC, U.S. Government agencies, the Office of the Director of National Intelligence (ODNI) elements, military, state, local, tribal, private sector partners, and foreign partners to leverage existing information sharing capabilities and align policies,...

  • National Intelligence Officer for Economics

    4 days ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    Major Duties and Responsibilities:The National Intelligence Council (NIC) consists of the most senior intelligence analysts supporting the Director of National Intelligence (DNI) in carrying out responsibilities as the head of the Intelligence Community (IC) and as the principal adviser to the President for intelligence matters related to national security....

  • National Intelligence Officer for Military Issues

    1 month ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Intelligence Council (NIC) consists of the most senior intelligence analysts supporting the Director of National Intelligence (DNI) in carrying out responsibilities as the head of the Intelligence Community (IC) and as the principal adviser to the President for intelligence matters related to national security. The NIC produces a variety of...

  • Tradecraft Reviewer

    1 month ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    NCTC's Directorate of Identity Intelligence (DII) is seeking an energetic officer to serve as a Tradecraft Reviewer in DII's Mission Innovation Group. This position requires the skills of a motivated self-starter with excellent interpersonal skills who can work collaboratively with analysts, managers, and Intelligence Community (IC) stakeholders to ensure...

  • Counterterrorism Analyst

    4 days ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    Major Duties and Responsibilities:The National Counterterrorism Centers Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing group of officers working to combat terrorism worldwide and protect the Homeland.This group is charged with providing regional and...

  • Counterterrorism Analyst

    4 days ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing group of officers working to combat terrorism worldwide and protect the Homeland.This group is charged with providing regional and functional analysis on threats to the...

  • Near East Counterterrorism Analyst

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    Major Duties and Responsibilities:The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing team of officers working to combat terrorism in a significant geographic region of the world.This team is charged with discerning,...

  • Near East Counterterrorism Analyst

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    We encourage you to read the entire announcement prior to submitting your application.Major Duties and Responsibilities:The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing team of officers working to combat terrorism in a...

  • Data Analytics Division Chief

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Counterterrorism Center's Directorate of Intelligence Data Analysis Group (DAG) is seeking a highly motivated and creative officer to lead its Data Analytics Division, ensuring that its data science and data analytic projects capitalize on NCTC's unique data accesses and Artificial Intelligence and Machine Learning (AI/ML) capabilities to meet...

  • Senior Analyst

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    This position is within the Directorate of Identity Intelligence. The selected candidate will be responsible for driving Identity Intelligence efforts focused on known or suspected terrorist biometric and biographic information and serve as a Senior Analyst within a Division. The selected candidate will work with data from across the Intelligence Community...

  • CT Analyst

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing division to combat terrorism worldwide and protect the Homeland. This division is responsible for understanding the terrorism threat from transnational...

  • Deputy Group Chief_NCTC/DII

    5 days ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The Identities Management and Analysis Group (IMAGe) within NCTC's Directorate of Identity Intelligence (DII) is seeking a highly motivated officer to help lead the biometric and TIDE missions.Additionally, the selected candidate will be expected to:Evaluate and develop first-line supervisors; serve as a substantive supervisory and analytic resource,...

  • Labanese Hezbollah HAMAS Analyst

    4 weeks ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    Major Duties and Responsibilities:Perform in-depth analyses of complex and significant regional and/or global issues for senior policymakers and key components in the Intelligence Community (IC), law enforcement, and the Office of the Director of National Intelligence (ODNI).In written and oral form, convey tactical, multidisciplinary, and strategic analysis...

  • Africa Counterterrorism Analyst

    4 days ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) is looking for a motivated intelligence analyst seeking a challenging and rewarding assignment with a high-performing team covering Africa. This unit is charged with discerning, assessing, and communicating the significance and implications of terrorism-related developments to...

  • Weapons & Emerging Technology Analyst

    1 month ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a highly motivated individual with experience in emerging technologies, unmanned systems, explosives, improvised explosive devices, conventional infantry weapons, and/or terrorist tactics to join our team.Position duties include producing a broad range of finished intelligence...

  • Asia Counterterrorism Analyst

    4 days ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) is looking for a motivated intelligence analyst seeking a challenging and rewarding assignment with a high-performing team covering Asia. This unit is charged with discerning, assessing, and communicating the significance and implications of terrorism-related developments to inform...

  • Asia Counterterrorism Analyst

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) is looking for a motivated intelligence analyst seeking a challenging and rewarding assignment with a high-performing team covering Asia. This unit is charged with discerning, assessing, and communicating the significance and implications of terrorism-related developments to inform...

  • All Source Targeting Analyst

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    Plan, research, develop, and communicate in-depth analysis of targets, networks, and issues to key operational components and senior leaders in the Intelligence Community (IC), law enforcement, and the Office of the Director of National Intelligence (ODNI).Plan, prepare, and present written and oral briefings to operators and senior internal and external...

  • Identity Intelligence Analyst

    2 months ago

    Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full time

    Plan, develop, utilize, and refine approaches to gain a comprehensive understanding of complex and significant issues and incorporate insights and findings into reports and cables.Analyze numerous, complex, and diverse data sets to provide direct operational, engineering, and analytical support focused on providing fused, integrated biometric intelligence...