Medical Support Assistant

2 weeks ago


Olathe, Kansas, United States Department Of Veterans Affairs Full time
Summary

The Advanced Medical Support Assistant (AMSA) works in Care in the Communityin the Iowa City VA Health Care System, and participates in a foundational role that works collaboratively in an interdisciplinary coordinated care delivery model.



Duties

Major duties include but are not limited to:

  • Coordinating with the patient care team to review the clinic utilization by using various reports.
  • Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
  • Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
  • Communicating with non-VA medical facilities.
  • Facilitating/processing secure messaging with the patient and team.
  • Notifying patients of normal lab results.
  • Developing and managing a tracking system for follow up care such as consults, tests, etc.
  • Participating in team huddles and team meetings to manage and plan patient care.
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
  • Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
  • Managing electronic wait list to verify and validate accuracy and resolve issues.
  • Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
  • Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
  • Evaluating patient information and clinic schedule lists to determine whether patient is vested.
  • Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
Work Schedule: Determined during interview or selection process

Telework: Eligible

Virtual: This is not a virtual position.

Financial Disclosure Report: Not required.


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