IT Specialist

1 month ago


Washington, Washington, D.C., United States Non-Departmental Agency Full time
Summary

We are seeking a dedicated and motivated individual to join our help desk team as a tier one IT Specialist. As an integral part of our IT department, the incumbent will be responsible for providing technical support and troubleshooting assistance to agency staff members with excellent customer service. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for technology.



Duties

DUTIES/RESPONSIBILITIES:

  • Provide tier one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally.
  • Troubleshoot and resolve technical problems reported by end-users, including diagnosing and resolving hardware and software issues, performing system backups, and ensuring data integrity.
  • Install, configure, and maintain computer systems, software, printers, and peripheral devices.
  • Assist in the deployment and maintenance of network equipment, including switches, routers, and wireless access points.
  • Create and update user accounts, passwords, and permissions in accordance with established procedures.
  • Collaborate with senior IT staff to escalate and resolve complex technical issues, ensuring timely and effective problem resolution.
  • Document technical procedures, troubleshooting steps, and support activities in a clear and concise manner.
  • Provide end-user training and guidance on technology-related topics, ensuring users are equipped with the necessary knowledge to effectively utilize technology resources.
  • Stay up to date with emerging technologies and industry trends, proactively recommending improvements to enhance the overall IT infrastructure and user experience.
  • Contribute to the development and maintenance of IT policies, procedures, and knowledge base articles.


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