Customer Engineer

3 weeks ago

Salt Lake, Utah, United States Hitachi Careers Full time
We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

Customer Engineer -Advanced

*This is a hybrid role and is based in Salt Lake City, Utah*

Meet The Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services, and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business, we need people like you to build those deep relationships and to passionately articulate our value proposition and deliver the service against customer maintenance contracts. This role will report into the Global Customer Services & Support (GCSS) organization in AMER.

What You Will Be Doing

As part of the Customer Service & Support (CS&S) organization, a Customer Engineer (CE) is a technical role focused on learning as well as providing direct support. CEs will work under the direction of a senior Customer Engineer, assisting in installations and/or maintenance, monitoring error logs and replacing components as needed. The CS&S Customer Engineer will provide expanded core skills, maintain client relationships within geography, deliver solutions support, lead escalation resolution, and mentor partners, customers, and new hires.

Responsibilities
  • Assist with specified installations, under the direction of a senior level Customer Engineer depending on skill level acquired
  • Replace simple failed components, such as HDD, FMD, SSD's, Controllers, Power Supplies
  • Responsible for Parts Return and administrative duties such as maintaining Salesforce
  • Respond to trouble calls within Hitachi Vantara guidelines
  • Communicates clearly with other team members and management
What You Bring To The Team
  • 1 Year + Customer Service Experience
  • General Technical Understanding
  • Technical College or Trade School training in Computer Science or related field
  • Experience with Hitachi or like storage, SAN and network environments, is a plus
  • Must have basics of today's technology platforms in the storage arena
  • Operating Systems knowledge is a plus
  • Must be able to work weekends and nights for on-call duty
Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension, and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge

  • Customer Engineer

    3 weeks ago

    Salt Lake, Utah, United States Hitachi Careers Full time

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • Customer Engineer

    2 weeks ago

    Salt Lake, Utah, United States Hitachi Careers Full time

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • Sales Application Engineer

    3 weeks ago

    Salt Lake, Utah, United States Danfoss Full time

    Job Description Danfoss Drives is currently hiring for our next Sales Application Engineer. North America is one of Danfoss Drives "High Growth Regions". We are THE leading manufacturer of Variable Frequency Drives (VFDs) with more than 30m Drives manufactured globally. We are seeking an experienced Sales Application Engineer with skills to develop business...

  • Sales Application Engineer

    2 weeks ago

    Salt Lake, Utah, United States Danfoss Full time

    Job Description Danfoss Drives is currently hiring for our next Sales Application Engineer. North America is one of Danfoss Drives "High Growth Regions". We are THE leading manufacturer of Variable Frequency Drives (VFDs) with more than 30m Drives manufactured globally. We are seeking an experienced Sales Application Engineer with skills to develop business...

  • Substation Engineer

    2 weeks ago

    Salt Lake, Utah, United States Kiewit Full time

    Requisition ID: Job Level: Entry Level Home District/Group: Kiewit Power Engineering Department: Design Engineering Market: Power Employment Type: Full Time Position OverviewAs an entry-level Substation Engineer, you will be a part of a growing team that supports all aspects of the construction process by performing innovative design engineering through...

  • Substation Engineer

    2 weeks ago

    Salt Lake, Utah, United States Kiewit Full time

    Requisition ID: Job Level: Entry Level Home District/Group: Kiewit Power Engineering Department: Design Engineering Market: Power Employment Type: Full Time Position OverviewAs an entry-level Substation Engineer, you will be a part of a growing team that supports all aspects of the construction process by performing innovative design engineering through...

  • Assoc, Systems Engineer

    2 months ago

    Salt Lake, Utah, United States L3Harris Technologies Full time

    Job Title: Systems Engineer (New Grad - Salt Lake City, UT)Job Code: 10669Job Location: Salt Lake City, UTJob Description:Perform operational analysis and develop concept of operations, design and implementation plansDevelop test plans, procedures & casesConduct tests and document resultsUse software tools, scripting and software/hardware...

  • Technical Support Engineer

    2 weeks ago

    Salt Lake, Utah, United States Packsize Full time

    About Packsize, We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their...

  • Associate Engineer

    4 weeks ago

    Salt Lake, Utah, United States Lumen Full time

    About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...

  • Associate Engineer

    2 weeks ago

    Salt Lake, Utah, United States Lumen Full time

    About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...

  • Engagement Engineer

    3 weeks ago

    Salt Lake, Utah, United States Rand Worldwide Full time

    Company DescriptionIMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to...

  • Engagement Engineer

    2 weeks ago

    Salt Lake, Utah, United States Rand Worldwide Full time

    Company DescriptionIMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to...

  • Software Engineer

    3 weeks ago

    Salt Lake, Utah, United States O.C. Tanner Full time

    Job DescriptionAbout the CompanyO.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our...

  • Software Engineer

    2 weeks ago

    Salt Lake, Utah, United States O.C. Tanner Full time

    Job DescriptionAbout the CompanyO.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our...

  • Senior Principal Systems Engineer

    2 weeks ago

    Salt Lake, Utah, United States RTX Corporation Full time

    Date Posted: Country:United States of AmericaLocation:UT205: 1128 W 2400 South, Salt Lake C 1128 West 2400 South AST - Salt Lake City, Salt Lake City, UT, 84119 USAPosition Role Type:OnsiteApplied Signal Technology (AST) is seeking Senior Principal Systems Engineer with Design, Development, Integration, and Test experience and an Active TS/SCI who strive for...

  • SQA Engineer

    3 weeks ago

    Salt Lake, Utah, United States Brady Corporation Full time

    Job DescriptionWho we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the...

  • SQA Engineer

    2 weeks ago

    Salt Lake, Utah, United States Brady Corporation Full time

    Job DescriptionWho we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the...

  • Full Stack Engineer

    2 weeks ago

    Salt Lake, Utah, United States Fidelity TalentSource Full time

    Full Stack Engineer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Salt Lake City, UT The Role Our teams build and contribute to Fidelity's digital presence. As a Full Stack Engineer, you will help us build the omni channel user...

  • Full Stack Engineer

    1 month ago

    Salt Lake, Utah, United States Fidelity TalentSource Full time

    Full Stack Engineer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Salt Lake City, UT The Role Our teams build and contribute to Fidelity's digital presence. As a Full Stack Engineer, you will help us build the omni channel user...

  • Sr Manager, Global Customer Service

    2 months ago

    Salt Lake, Utah, United States bioMerieux SA Career Site - MULTI-LINGUAL Full time

    Description Position SummaryLead the Global Customer Service Organization (L2) team members and manage daily operations to provide technical support to subsidiaries and distributors. Coordinate efforts with the departmental leadership to provide world-class customer support, drive, and design process changes, implement process improvements and remove...