Global Ecommerce Payments and Gift Card Lead

2 weeks ago

Framingham, Massachusetts, United States Bose Full time

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers. We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Job Description

The eCommerce Global Payments and Gift Card Lead fills a critical role in our global Direct-to-Consumer group within the Marketing team, as payments are a key element in the interaction with our consumers and core element to drive our business growth.

As the Global eCommerce Payments Lead, it's your goal to make purchasing from our eCommerce websites a seamless experience, while overseeing the end-to-end processes that are related to payments.

In doing so, your collaboration with other channels and functions is crucial to develop Bose websites as an attractive channel to purchase from, whilst providing a seamless purchase experience.

Primary Responsibilities:

  • Drive modernization of our global Ecommerce payment offerings by closely following industry trends and emerging solutions related to digital Consumer payments, fraud prevention and gift card journeys
  • Define and own the Global Payments and Gift card capability roadmap and oversee the end-to-end implementation while working with product owners and business/functional leads to define business requirements and acceptance criteria.
  • Be the internal subject matter expert regarding online payments offering and help Bose maximize conversion at the lowest cost
  • Drive gift card product vision and execution, including future development of this capability into its own revenue generating channel.
  • Be the change champion and drive implementation of required operating models when new Payments/Gift card capabilities are launched
  • Act as the global vendor relationship manager for all external parties involved in our eCommerce payment processing experiences.
  • Lead event-driven quarterly portfolio reviews with all our Global Payments, Fraud and Gift Card partners, including competitive benchmarking to ensure that the tools and processes in place are effective, efficient and in support of our business strategy
  • Oversee the complete eCommerce payments pipeline from authorization till settlement and report out with transparent overviews of this process to senior management.
  • Collaborate with internal order management and risk team to set payment acceptance rates & fraud threshold targets for each eCommerce country and collaborate with both internal and external parties to continuously monitor and improve these.
  • Provide clear overviews and reports regarding billing KPIs, performance, and trends to senior leadership.
  • Actively monitor all global payment accounts to ensure account setup is correct and complete. Act as the first point of contact regarding KYC processes and collaborate with other departments to get the required documents updated in time.

Knowledge, Skills, and Experience Requirements:

  • Strong experience with payment and risk management tools (i.e. Adyen / PayPal / Klarna / Forter), as well as gift cards tools (i.e. Fiserv).
  • Proven experience with eCommerce fraud prevention and analysis.
  • Proven experience and strong knowledge of sales and accounting processes related to Direct-to-Consumer Sales.
  • Strong interest for the latest trends and solutions for payment processing, fraud prevention, gift cards in an eCommerce world.
  • Strong organizational skills and ability to coordinate with multiple stakeholders to execute to established timelines.
  • Experience in producing director and manager level reporting and insights, whereby data is translated into insights and action items.
  • Extensive problem solving and analytical skills.
  • Program/Project management and program/project monitoring experience.
  • Ability to self-manage and operate effectively with little oversight.
  • Ability to work in a team environment and welcome collaboration and feedback from other team members.
  • Technically adept with ability to pick up on new technologies quickly.
  • Experience in working globally remotely with multiple teams across different departments and different time zones.
  • Excellent communications skills - Being able to communicate about technical subjects with non-technical stakeholders and vice versa.
  • Experience in Vendor relationship management.
  • Experience working within Agile structured teams.
  • Attention to detail.
  • Understanding of process development, with the job description in mind.
  • Fluent in written and spoken English.
  • Familiarity with Jira, Salesforce Commerce Cloud.

Education & Experiences:

3-5 years in similar positions or similar experiences

BA in Business, Finance, Analytics or related field

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster ); and (2) its Supplements ). Please note, the company's pay transparency is available at Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to

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