![Hackensack Meridian Health](https://doximity-res.cloudinary.com/image/upload/c_pad,f_auto,h_160,q_auto,w_160/v1499117729/qhr2rf8bleyzdyxsu8lm.png)
Financial Assistance Representative, South/Central
3 weeks ago
Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Financial Assistance Representative is responsible for screening patients who have no insurance or are under insured for State of New Jersey (NJ) Medicaid, State of NJ Charity Care or State of NJ Get Covered NJ Marketplace and assist in completing the appropriate applications, either face to face (bedside or office appointment) or by phone. Directly responsible for accurately processing Presumptive Eligibility (PE) Medicaid and for the follow up process to ensure patients become enrolled in NJ Family Care (NJFC). Review all supporting documentation. Is compliant with all Federal and State regulations. Provides timely updates to ensure successful reimbursement.
Responsibilities
A day in the life of a Financial Assistance Representative at Hackensack Meridian Health includes:
- Assists in the completion of financial assistance applications and obtaining signatures of patients or designee either at bedside, applicable intake office, via the call center or through the mail.
- Asks appropriate screening questions to determine which financial assistance patients are qualified for and clearly identifies documentation needed to support applications.
- Analyzes documentation such as bank statements, tax forms, attestations, etc. to ensure compliance with State regulations.
- Use online insurance eligibility systems to ensure eligibility for assistance.
- Answers telephone calls (including call center) promptly and courteously using the approved greeting/scripting.
- Voice mail messages are checked and addressed within one hour.
- Accurately interpret patient requests, screen for all appropriate insurance plans, if appropriate, start application over the phone and clearly identify what documentation is needed/next steps.
- All issues are resolved promptly and respond to all questions/comments with empathy.
- Accurately enters data into the State of NJ PE/New Jersey Family Care systems and ensures that all PE/NJFC confirmations are mailed to patients on a timely basis. Accurately enter data into the HMH Financial Assistance workflow system, add appropriate notes to the account and assign an accurate status for timely follow up..
- All Charity Care applications are to be approved or denied within 45 days of submission.
- Open mail, scan documents and enters notes into systems in a timely manner.
- All applications and supporting documentation are scanned into HMH document imaging system in audit ready order.
- Completes daily, weekly and/or monthly reports as required.
- Works in collaboration with our customers, including patients and all applicable HMH departments who have patients that require financial assistance.
- Provides on-site support to various departments screening patients and ensuring successful reimbursement to those departments.
- Attends Get Covered NJ Certified Applications Counselor events as required.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office/Google and website applications.
- Uses customer service skills to increase patient satisfaction.
- Strong critical thinking skills.
- Strong, clear written and verbal communications.
- Attention to detail.
- Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
- Must be willing and able to travel to other HMH sites within the region when needed to fill in or for PTO/FMLA
Education, Knowledge, Skills and Abilities Preferred:
- Bi-lingual (Spanish) Preferred.
- One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.
Licenses and Certifications Required:
- Must pass Presumptive Eligibility (PE) certification at hire, as well maintain any future updates/re-certifications, as required by the State of NJ.
- Must obtain Certified Application Counselor Certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
-
Tinton Falls, New Jersey, United States HMH HOSPITALS CORPORATION Full timeOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and...
-
Reconciliation Representative
1 week ago
Tinton Falls, New Jersey, United States Hackensack Meridian Health Full timeOverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...
-
Reconciliation Representative
3 weeks ago
Tinton Falls, New Jersey, United States Hackensack Meridian Health Full timeOverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...
-
Third Party Follow-Up Representative
3 weeks ago
Tinton Falls, New Jersey, United States Hackensack Meridian Health Full timeOverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...
-
Assistant Controller
1 week ago
Tinton Falls, New Jersey, United States Crawford Thomas Recruiting Full timeAbout: They are a leading third party health insurance billing and enrollment service provider. Position Title: Assistant Controller Position Overview: The Assistant Controller is responsible for overseeing all aspects of financial reporting, compliance, and accounting operations within the organization. This role requires a thorough understanding...
-
Outside Sales Representative
3 weeks ago
Tinton Falls, New Jersey, United States ABC Supply Full timeJob Description ABC Supply, the nation's largest wholesale distributor of exterior and interior building products, is looking for talented, enthusiastic sales professionals who love to build relationships, promote great products, and deliver world-class service. In this role, you will sell residential and commercial building materials to contractor...
-
Sales and Investment Center Coordinator
1 week ago
Tinton Falls, New Jersey, United States United Teletech Financial Federal Credit Union Full timeProvide 'whatever it takes' service in the completion and coordination of activities which allow the Sales and Investment Center area to run efficiently and achieve their goals.General Requirements:Financial background helpfulMinimum of 2 years in an administration support positionProfessional in appearance, upbeat, energetic, strong communication skills...
-
fp & a
3 weeks ago
Tinton Falls, New Jersey, United States VACO Full timeFP&A POST NUMBER: 412433 Applyreturn to results Senior Analyst of FP&A - Tinton Falls, Financial ServicesA leading financial services company based in Tinton Falls is seeking a Senior Analyst of FP&A. This role is crucial in driving financial planning and analysis efforts, supporting strategic initiatives, and ensuring robust financial...
-
Retail, Store Manager
4 days ago
Tinton Falls, New Jersey, United States CROCS Full timeOverviewAs a Retail, Store Manager at HEYDUDE you will play a pivotal role in providing valuable experiences and world-class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company...
-
Support Associate
4 weeks ago
Tinton Falls, New Jersey, United States CHICO'S Full timeWe are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...
-
Support Associate
4 weeks ago
Tinton Falls, New Jersey, United States CHICO'S Full timeWe are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...
-
House Attendant-FT
1 week ago
Tinton Falls, New Jersey, United States Sonesta Hotels Full timeDescription DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants. Maintain the cleanliness and organization of...
-
Senior Account Executive, AI/Analytics
4 days ago
Tinton Falls, New Jersey, United States OpenText Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Payroll Director
4 weeks ago
Tinton Falls, New Jersey, United States VACO Full timePayroll Director ( Health Care ) POST NUMBER: 408356 Applyreturn to results Payroll Director (HealthCare)$135,000yr.-$145,000/yr.Duties and Responsibilities:Multistate Payroll Create ad-hoc wage and management reports Workers compensation information Assure payroll deductions Assist in processing year end information including W2s; Ensure accurate...
-
Landfill Gas Technician II
4 weeks ago
Tinton Falls, New Jersey, United States Waste Management - Canada Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Equal Opportunity Employer: Minority/Female/Disability/VeteranWhat is the value of a WM job? The value of a WM job is...
-
Landfill Gas Technician II
4 weeks ago
Tinton Falls, New Jersey, United States Waste Management - Canada Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Equal Opportunity Employer: Minority/Female/Disability/VeteranWhat is the value of a WM job? The value of a WM job is...
-
RUNNER - Heritage Financial Park
1 week ago
Wappingers Falls, New York, United States Compass Group Full timeRUNNER - Heritage Financial ParkClick Here to Apply OnlineJob Description Levy Sector Position Title: RUNNER - Heritage Financial ParkPay Range: $15.00 to $15.00 We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number The advertised program is an AI recruiting assistant that helps you apply to...
-
Glens Falls, New York, United States The Cigna Group Full timeThe job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Glens Falls, New York, United States The Cigna Group Full timeThe job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Glens Falls, New York, United States The Cigna Group Full timeThe job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...