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Head of Warranty

3 months ago

Auburn Hills, Michigan, United States Magna International Inc. Full time

Job Number: 68399
Group: Magna Electronics
Division: Magna Electronics Auburn Hills – Bld2
Job Type: Permanent/Regular
Location: AUBURN HILLS
Work Style:

About us

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

Magna Electronics leads the way in active safety technologies, revolutionizing the automotive industry and improving lives. With a strong focus on adapting ADAS systems and electronic solutions to any vehicle, we address a wide range of mobility and safety needs. As we build a safer, more intelligent, and connected mobility experience, Magna is dedicated to creating a better future for people globally.

About the Role

As Warranty and Campaign preventions Director you will be responsible to measure and improve the warranty performance of Magna Electronics products with all customers, collaborating with manufacturing locations, failure analysis labs, engineering groups etc. You will responsible also to identify initiatives and measures to reduce field product recall risk. The Warranty and Campaign Director will maintain visibility of Product Safety and Compliance related issues, respond to customer claims and manage these to successful resolution.

You will be driving problem solving for complex quality warranty issues with hardware, software, systems interactions and conduct read across, improve process and methods for the organization.

Your Responsibilities
  • Lead and drive Warranty process at Magana Electronics worldwide
  • Develop and drive improvement in warranty performance metrics for Magna Electronics Products worldwide.
  • Reduce "NTF" (No-Trouble Found) cases in warranty
  • Maintain visibility and resolve product safety topics, define, improve warranty analysis process, NTF reduction, collaboration with manufacturing locations, R&D teams and Customers
  • Identify and measures to reduce field warranty risk
  • Lead resolution of warranty claims and investigations, as well as potential disputes with business partners
Who we are looking for
  • Bachelor of Science in Engineering
  • Expert in Warranty management of Automotive electronic systems, including European, Asian and North American OEM warranty tools and processes.
  • Proven experience in problem solving of complex automotive electronics systems involving Software, Hardware, systems interactions.
  • Individual with strong negotiations skills to represent Magna on quality issues and claims
  • Data and statistical analysis proficiency to synthesize large data sets, establish warranty predictions, risks estimations, correlations, etc.
  • Direct exposure to material investigations, Failure Analysis, Automotive Electronics diagnostic tools
Your preferred qualifications
  • Six Sigma – Shainin – certification
  • Cross functional experience in manufacturing or R&D (Product Engineering areas), including systems testing
  • Very good understanding of ADAS components and systems
What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits
Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.