Sea Logistics Customer Care Team Lead FS-CC
3 weeks ago
You will be responsible for following operational disciplines & regulatory compliance. You will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. You will be required to perform a variety of duties as outlined in Operational Procedures in support of the organization's/branch's /divisional activities.
Sea Import Coordinator is responsible to follow operational disciplines & regulatory compliance. The role will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. This role is required to perform a variety of duties as outlined in Operational Procedures in support of the organization's/branch's /divisional activities. Your Responsibilities
- You will be responsible for client contact, ensuring quality service is provided to all customers.
- Ensures prompt and accurate, booking, documentation and invoicing.
- Identify and resolve issues, immediately reporting to manager,
divisional manager or branch. - Work in accordance with QSHE working instructions, client SOP's and
procedures. - Support the business implementation on operational level to meet customer
expectations. - You will assist with monitoring of performance (sub-contractors, productivity, quality
of service, incident management by applying root cause method and corrective
actions - Manage the movement of customer cargo into the United States in accordance
with organizational policy and procedure ensuring compliance with relevant local,
country and international law and processes. - Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer,
profitability of file. - Assure proper information flow with sales and local management on changes and/or
problems with external customers, with specific focus on Sea Logistics
Forwarding concerns. - Provide timely responses to external/internal customers and other Kuehne+Nagel offices.
- 1-3 years' logistics experience
- 1+ years' experience in sea logistics
- Ability to report to the office 4 days per week.
- Ability to attend New Hire Training in Detroit, MI during your second week of employment.
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