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N-MRO Help Desk Tier II

1 month ago

Orlando, Florida, United States Lockheed Martin Full time

Job ID: 666808BR Date posted: May

30, 2024
Program:
 N-MRO

Description:Lockheed Martin is a company that values innovation and integrity. As an employee, you will be encouraged to think big, perform with quality, and build incredible products. We believe that we can achieve great things together by applying the highest standards of business ethics and forward-thinking.

We are seeking individuals with the resourcefulness and determination to work diligently. If you possess these qualities, we invite you to join our team.

We are dedicated to providing a wide range of resources, along with inspiration and a clear focus, to support you in reaching your full potential.

We encourage you to take this opportunity to immerse yourself in the experience of shaping your future with us.

The selected candidate will serve as a member of the N-MRO Tier II Helpdesk Team.

Their duties will encompass Tier II call resolution and support, often serving as the initial point of contact for our N-MRO customers.

Additionally, they will provide assistance to system administrators operating at various customer sites and gather and document adequate information from users to facilitate the resolution of technical issues.

Basic Qualifications:

The ideal candidate must possess the necessary experience and knowledge to handle first-level call resolutions. A minimum of two years of experience in Customer Service/Helpdesk is mandatory. Proficiency in standard PC office applications such as Microsoft Office Products (Word and Excel) and database operations is required. The candidate should be willing to work alternate shifts or weekends.

Additionally, they must have the ability to obtain and retain DoD IAT Level II certification (Security+, CySA+, or CCNA) within 60 days of hire.

Desired Skills:

We are in search of a highly motivated individual with proficient technical skills in computer systems.

A degree from a technical school or college is preferable, along with 2-3 years of experience in a customer service or helpdesk work environment.

The ideal candidate should demonstrate adeptness in quickly grasping technical instructions and executing processes and procedures.

Exceptional telecommunications and customer service abilities are essential, as well as a keen focus on detail and accuracy with efficiency.

Furthermore, the candidate should possess well-developed and proficient written and verbal communication skills, and demonstrate the ability to collaborate with a diverse group of individuals, including technical and non-technical customers, members of the engineering/management staff, and personnel assigned to related work centers.

Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.

Clearance Level: Secret

Other Important Information You Should Know

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to Work Remotely: Part-time

Remote Telework:

The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility.

The specific weekly schedule will be discussed during the hiring process.

Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Schedule for this Position: Non- standard 40 hour work week as assigned by leader

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The application window will close in 90 days; applicants are encouraged to apply within days of the requisition posting date in order to receive optimal consideration.

At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges.

Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility.

Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.

We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you're invited to apply for this role.

Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

Experience Level: Experienced Professional

Business Unit: RMS

Relocation Available: No

Career Area: Call Center

Type: Full-Time

Shift: Multiple shifts available

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