Real Time Analyst

3 weeks ago


Chicago, Illinois, United States Kin Insurance Full time

Kin is on a mission to change home insurance from what it is to what it should be. Whether we're leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

Use efficient technology that lets homeowners buy directly from us to keep costs down: This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

  • Built In Chicago's Best Places to Work, Midsize Companies
  • Forbes' America's Best Startup Employers
  • Inc. 5000 Fastest-Growing Private Companies.
  • Forbes' Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.


So, what's the role?

As a Real Time Analyst with Kin, you will drive omnichannel operations by monitoring, tracking, and communicating intraday performance for inbound and outbound phones, chat, email, and other channels. You will be responsible for ensuring that our customers are being helped in as timely and efficient a manner as possible and helping to execute the plans to make that happen.

A day in the life could include:

  • Monitoring inbound, outbound, and online queues
  • Coordinating tactical solutions to maintain SLAs
  • Adjusting schedules for intraday activities
  • Updating schedules for attendance
  • Communicating adherence gaps to leadership
  • Providing input for continuous improvement

I've got the skills... but do I have the necessary ones?

  • 3 to 5 years of Real Time Management/Workforce Management experience in an omnichannel contact center environment
  • Experience with WFM and ACD tools (NICE, Genesys, Verint, Assembled, Aspect, Five9, Regal, etcetera)
  • Strong written and verbal communication skills
  • Proficient in Google/Office Suite
  • Analytical mindset prone to creative solutions

Bonus Points:

  • Exposure to Outbound Sales and Dialers
  • Experience working with BI tools (Looker, Tableau, PowerBI, etcetera)
  • Understanding of non-phone workflows and impacts on staffing

Oh, and don't worry, we've got you covered

  • Medical, Dental, Vision, Disability and Life Insurance
  • Flexible PTO policy
  • Remote work
  • Generous equity package
  • 401K with company match
  • Parental leave
  • Continuing education and professional development
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact
About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#LI-Remote


  • Real Estate Analyst

    4 days ago


    Chicago, Illinois, United States U.S. Cellular Full time

    Responsible for interpreting real estate leases, as well as leading rent and real estate related payments. The REA will update the real estate system with lease administration information, ensuring data integrity, and finding opportunities for improvement and increased efficiency. The REA is responsible for maintaining the financial relationship with the...


  • Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Integration Analyst

    1 month ago


    Chicago, Illinois, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...

  • Financial Analyst

    3 days ago


    Chicago, Illinois, United States McDermott Will & Emery Full time

    Build your career with the Firm that does Big Law better. McDermott Will & Emery is a leading global law firm that brings together more than 1,400 lawyers and 1,200 business professionals. We celebrate excellence, collaboration and community and have been recognized as a top workplace by The American Lawyer, Working Mother Magazine, Vault and the Human...

  • Strategy Analyst

    1 day ago


    Chicago, Illinois, United States Molson Coors Full time

    Requisition ID: 31154 A Career in Beverage: Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle. We are Talent Brewers with our culture rooted in our core...


  • Chicago, Illinois, United States VTS Full time

    As the Data Analyst on the Customer Success Enablement team, your role is pivotal in supporting our customer-facing teams. You will be instrumental in the development of dashboards and reporting focused on customer insights. The Customer Success Enablement team, of which you will be a key part, is responsible for providing visibility into our customers'...


  • Chicago, Illinois, United States InterPark Full time

    Based in Chicago, reporting to the Vice President Acquisitions and as a shared resource with the SVP Finance, the Capital Markets Analyst will provide critical analytical support of the Company's acquisition, disposition, and financing activity. This position will coordinate with Operations, Finance, Legal, Leadership and other cross-functional stakeholders....


  • Chicago, Illinois, United States Aparium Hotel Group Full time

    Position: Director of Real Estate AccountingLocation: Chicago, ILJob Id: 3436# of Openings: 1Director of Finance + AdministrationReports to EVP Asset Management, the position is exemptWHO WE AREHotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place + Character;...

  • Senior Data Analyst

    4 days ago


    Chicago, Illinois, United States Ryan Companies US, Inc. Full time

    Company Info With more than 80 years in business and 16 offices (and growing), Ryan offers comprehensive commercial real estate solutions to customers across the US. We bring a collaborative, relationship-driven approach to delivering spaces where people thrive and businesses succeed. Join a company with an outstanding culture and competitive benefits. At...


  • Chicago, Illinois, United States VTS Full time

    As an Information Security Analyst you will assist more senior members of the team in managing day to day security operations, including Investigating & resolving alerts & reports from Endpoint Detection & Response tools (EDR, CrowdStrike), mail filtering tools (Checkpoint Harmony), and others.You will also respond to client requests for sensitive...


  • Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Research Analyst II

    4 days ago


    Chicago, Illinois, United States The University of Chicago Full time

    DepartmentBSD OBG - Lengyel LabAbout the DepartmentThe Department of Obstetrics and Gynecology has 136 clinical providers, providing care at the main hospital in Hyde Park and seven off site locations. We have more than 68,000 outpatient visits, 28,000 ultrasound visits, 2,800 deliveries, and 3,300 surgeries per year. Teaching, research, and the highest...


  • Chicago, Illinois, United States Home Partners of America Full time

    Job Title: Senior Product ManagerDepartment: Information TechnologyHome Partners of America, a Blackstone portfolio company, provides paths to homeownership for people who might not otherwise have one, empowering thousands of households to choose quality single-family homes with transparent, locked-in pricing and the power to rent, buy, or walk away. Today,...


  • Chicago, Illinois, United States Origami Risk Full time

    As a Business Systems Analyst on our Professional Service team you will be responsible for contributing to successful project implementations and provide ongoing client support. You will support clients directly and indirectly in all phases of client life cycle. You will understand technical, educational, business management, internal responsibilities, and...


  • Chicago, Illinois, United States TEKsystems Full time

    Description: PurposeSupport a project they are working on to migrate and integrate O365 ALG business partners and technical partners • Based in Mexico, Spain and Caribbean Under the direction of the O365 Migration Project, the Technical Business Analyst will have the responsibility to serve as a strategic conduit between the business areas and the...

  • Research Analyst

    1 month ago


    Chicago, Illinois, United States William Blair Full time

    William Blair Investment Management is committed to building enduring relationships with our clients. We work closely with private and public pension funds, insurance companies, endowments, foundations, and sovereign wealth funds, as well as financial advisors. We are 100% active-employee-owned with broad-based ownership. Our investment teams are solely...

  • Risk Analyst

    2 weeks ago


    Chicago, Illinois, United States Marsh McLennan Full time

    RISK ANALYST – NORTH AMERICA BROKINGJob DescriptionThe Risk Analyst is responsible for developing the functional skills required to coordinate all broking placement activities of the account. The Risk Analyst provides support to all account team members and contributes to strategic recommendations and problem solving for clients. The Risk Analyst should...

  • Analyst Data Science

    3 weeks ago


    Chicago, Illinois, United States Ventas Full time

    Job Description:The Analyst, Data Science will have the unique opportunity to blend high level strategic thinking with intensive data analytics to drive insights and recommendations for Ventas' Senior Housing portfolio (800+ properties, $1B+ in Net Operating Income). The successful candidate will work cross-functionally with portfolio management,...


  • Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...


  • Chicago, Illinois, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...