itspec (custspt)

1 month ago

Latham, New York, United States Department Of The Army Full time
Summary

THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.


This National Guard position is for a ITSPEC (CUSTSPT), Position Description Number
T and is part of the CYBER INFORMATION, National Guard.

THIS IS A TEMPORARY NTE 1 YEAR OF APPOINTMENT.

This vacancy does not meet the criteria for appointment of annuitants.

Duties

Provides solutions to customer requests for assistance in resolving hardware and software problems. Systems used include personal computers, mini computers and mainframes. Develops and maintains the customer service database for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly.

Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area.

Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensure continual contact and update of status with the user.