Software Site Reliability Engineer IV

3 days ago

Charlotte, North Carolina, United States Intuit Credit Karma Full time

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 130 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* -- all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC


As a Database Reliability Engineer, you will be instrumental in improving the reliability, performance and scale of Credit Karma's database infrastructure. We have a distributed architecture utilizing MySQL & GCP for the delivery of our products. You'll be working to improve and modernize these key systems, developing automation & tooling and taking our infrastructure to the next level.

What the Job Entails

  • MySQL database administration, management and engineering using industry and community standards/tools.
  • Enhance developer velocity by leading the design and development of automation and self-service tooling.
  • Preventing data loss using replication technologies and backups.
  • Improving and developing our toolset for MySQL management systems.
  • Implementing and improving our distributed database architecture in both Postgres and MySQL.
  • Improving recovery time through automation and processes.
  • Improving deployment processes through automation.
  • Part of the on-call team and rotation, helping resolve critical issues as quickly as possible. Maintaining an automation centric vision and incorporating SRE methodologies in an effort to increase reliability and decreasing toil.
  • Provide support and knowhow to developers for GCP persistence tools, primarily Spanner
  • Working with the team on all the above listed points and delegate appropriately

What's great about the role:

  • You will have the opportunity to contribute greatly to an extremely engineering-focused organization
  • Your contributions will have a noticeable impact on our members as well as your fellow Karmanauts (that's what we call ourselves)
  • You will be involved in organizational efforts of continuous improvement to increase and ensure the reliability of Credit Karma
  • You will get broad exposure to our full stack, consisting of desired and progressive technologies such as Spanner, MySQL, Terraform, Google Cloud Platform, etc..
  • You will grow and learn and have fun doing it--it's part of our culture
  • And, of course, all those awesome company perks that you have probably already read about

Our Ideal Candidate

  • You have Experience with database administration, primarily using MySQL. Other RDB's and Key value stores experience is also valued. Solid understanding of database system internals, and their impact on query and system performance.
  • You have Experience working in production environments at scale, and want to improve our availability and performance.
  • Writing scripts should come as second nature to you, and you should have experience with Python, Bash, Ruby, or Perl (we gravitate towards Python).
  • We live in a dynamic world and systems often need change. You should have experience with a configuration management system like Puppet, Chef or Salt (we use Salt).
  • You are proficient in communicating technical details using English, both verbally and written.
  • This position is part of a well established team, and you should be excited about working closely with everyone, as well as engineering stakeholders and developers. You are a team player and thrive in a tightly knitted team where everyone shares a common goal.
  • Our infrastructure is based in the cloud and working in the cloud is slightly different. An ideal candidate would have experience with GCP and/or AWS.
  • You possess an unwavering desire to learn. Our environment often has new challenges and we pioneer new technologies. You will explore and at times lead efforts researching, promoting and implementing these.

Header to use - Benefits at Credit Karma includes:

  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
  • Education Perks
  • Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We've worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Please contact if you are interested in employment with Credit Karma and need special assistance or an accommodation to either apply or interview for a specific role.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

  • GDPR Privacy Policy
  • U.S. Job Applicant Privacy Notice

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