Program Manager 5-ProdDev

Job Description

Job Description

The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Senior Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's Dedicated Region Cloud @Customer ) (DRCC) and Oracle Alloy ) customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. Customer TPMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.

Work is non-routine and very complex, involving the application of advanced technical and business skills in this area of specialization. Leading contributor individually and as a team member, providing direction to others. This role requires experiences working within or alongside product management, leadership skills, and strong business judgment.

Responsibilities

• Develop and manage DRCC and Alloy customer relationships by forming long term relationships and becoming deeply connected with customer technical staff and senior management.
• Display authority, confidence and a significant understanding of the customers' business strategy and industry drivers. Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
• Work collaboratively with sales, the delivery teams, product, engineering, and customers to identify appropriate solutions.
• Operate as the primary contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines-of-business.
• Monitor, report and communicate on complex projects for effective and efficient use of Oracle resources, achieving the contract margin and revenue objectives.
• Act as a point of contact for any major incidents, responsible for coordinating OCI-wide response and managing communication and customer expectations through resolution.
• Establish and maintain a program governance model with the customer at the most senior management and senior executive levels.
• Perform proactive scope and risk management. Lead complex account planning and reviews.
• Often takes a project/program lead role. Provide leadership and expertise in the development of new products, services and processes. Lead initiatives for organizational process improvement and tool development.
• Contribute to the organization at a regional level to drive regional and global strategy execution.

Qualifications

We are specifically looking for an experienced Technical Program Manager with depth getting things done at scale. Think working with cross functional teams across large organizations, moving folks towards a unified goal and north star. You drive results, not just facilitate. You possess high judgement and are a "roll your sleeve up" person with a bias for action. You possess strong ownership and a strong ability to collaborate. Within this role, you will be responsible for managing complex, cross- organizational/functional programs that directly impact customers, product, and business.

You will partner with every team in OCI to make these programs happen. The space is fun, agile, cross cutting and complex. We work on true critical programs to the customer and that means support, help, partnership and alignment in the investment.

Minimum Qualifications

• 10+ years' experience developing and implementing strategy, then executing against, large cross cutting programs that directly impact customer success.
• You display a demonstrated ability to think broadly and strategically.
• You possess a technology background that enables you to understand the complexities of cloud architecture and advise our customers in achieving their cloud infrastructure strategy.
• You exemplify maturity and judgment, and possess advanced problem solving, negotiation/influence, analytical, and leadership skills.
• You can work well with senior leaders from our DRCC/Alloy customers and within all of Oracle (from engineering to business) to drive results for core business initiatives.
• You work well in ambiguity, can work with your team and customers to dive into a problem and create a solution.

Preferred Qualifications

• MBA or Master degree in a technical subject area.
• Hands-on experience with enterprise technical account management.
• Technical domain knowledge of public cloud technologies and/or distributed systems.

Career Level - IC5

Responsibilities

• Develop and manage DRCC and Alloy customer relationships by forming long term relationships and becoming deeply connected with customer technical staff and senior management.
• Display authority, confidence and a significant understanding of the customers' business strategy and industry drivers. Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
• Work collaboratively with sales, the delivery teams, product, engineering, and customers to identify appropriate solutions.
• Operate as the primary contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines-of-business.
• Monitor, report and communicate on complex projects for effective and efficient use of Oracle resources, achieving the contract margin and revenue objectives.
• Act as a point of contact for any major incidents, responsible for coordinating OCI-wide response and managing communication and customer expectations through resolution.
• Establish and maintain a program governance model with the customer at the most senior management and senior executive levels.
• Perform proactive scope and risk management. Lead complex account planning and reviews.
• Often takes a project/program lead role. Provide leadership and expertise in the development of new products, services and processes. Lead initiatives for organizational process improvement and tool development.
• Contribute to the organization at a regional level to drive regional and global strategy execution.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $104,000 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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Disclaimer:

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