Retail Supervisor 1913

3 weeks ago

Bloomington, United States Heartland Bank and Trust Company Full time

This job was posted by : For more
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Position Summary

At Heartland Bank, Retail team members are essential to our success. We
are committed to providing excellent customer experiences and have a
passion for building relationships. Heartland Bank supports career
growth opportunities and a healthy work life balance. As a member of our
team, you will feel respected, valued, and have an opportunity to
contribute to the companys success.\
\
The Retail Supervisor is a frontline leadership position with a growth
opportunity to management. This position serves as a role model and
mentor, ensuring optimal customer experiences, efficient operations, and
support of bank initiatives within the branch.

Essential Job Functions include but are not limited to:

  • Demonstrate an excellent customer experience, engaging customers by
    name, in a friendly professional manner.
  • Guide retail staff through frontline training to follow policies and
    procedures, promote compliance with auditing standards, and
    demonstrate sound judgement to minimize the risk of fraud.
  • Coordinate and perform retail duties as needed including customer
    transactions, opening and servicing deposit accounts, and consumer
    lending.
  • Demonstrate and share advanced knowledge of branch operations, bank
    products and services.
  • Schedule retail team to maintain optimal coverage and standards of
    service.
  • Perform essential activities to meet established goals.
  • Exercises independent judgement and proactively seeks solutions.

Core Essential Job Requirements

  • All employees must be able to interact in a friendly and courteous
    manner with customers and coworkers in order to foster a positive
    environment of mutual trust and respect.
  • Maintain confidentiality of all customer and employee information
  • Demonstrate attention to detail and produce accurate, high-quality
    work
  • Produce an amount of work that meets or exceeds job expectations
  • Fully utilize systems, tools, training and resources provided to
    maximize potential
  • Accept feedback and redirection politely and professionally
  • Assist other departments as needed
  • Demonstrate regular attendance and punctuality
  • Positively represent and promote the Company within the community
  • Make calls on customers and non-customers to develop new business
    and to enhance relationships with existing customers
  • Participate in various professional associations (exempt-employees)
    and community activities to support the Company\'s mission and
    vision and to further personal development

Other Job Requirements

  • Participate in various retail and bank projects as necessary.

Education and Experience Requirements

  • Associate\'s Degree preferred or equivalent combination of education
    and experience
  • 2+ experience in Banking, Sales/Marketing, Retail, Sales
    Associatepreferred or equivalent combination of education and
    experience
  • Must comply with all requirements of the SAFE Act and obtain a
    Unique Identifier from the NMLS

Physical Requirements

  • Regularly:Standing,Talking,Hearing,Feeling/Touching, andVision -
    close, peripheral, depth, ability to adjust focus
  • Frequently:Walking
  • Occasionally:Sitting,Climbing and/or balancing,Reaching - with arms
    and hands, andStooping, kneeling, crouching, and/or crawling

Heartland Bank and Trust Company is an Equal Opportunity Employer,
including disability/vets.


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