Manager, Platform Operations

1 month ago

Austin, Texas, United States GetScale Full time

About GetScale

GetScale is dedicated to building the highest-performing customer acquisition engine in the world. We combine highly skilled salespeople with proprietary technology, data, and world-class ops teams to deliver new customers for our clients through two main services:

Funnel Conversion: World-Class Sales + Operations

We leverage our sales, systems, and analytics teams to increase conversion of our partners' existing leads into new customers.

Full Service: End-to-End Customer Acquisition

We leverage our own top-of-funnel marketing, paired with our sales, systems, and analytics teams to provide our partners with new customers.

Our partners are some of the fastest-growing companies in the tech world, backed by the likes of YCombinator, Sequoia Capital, and the SoftBank Vision Fund.

About the Platform Operations & Data Team

The GetScale Platform Ops & Data team is a group of analytical, execution-focused operators that get excited about running the platform that powers our world-class customer acquisition engine.

Working across a wide range of internal & external technologies, they love improving our systems, providing insightful analysis, and solving hard problems to drive impact across the business.

About the Role

As a Manager on the Platform Ops & Data team, your role is pivotal in empowering both our internal teams and clients by configuring, evolving, and optimizing the platform that is fundamental to our operations.

You will work directly with stakeholders in Product, Engineering, and Business Operations to pioneer initiatives, launch new features, perform detailed analyses, and significantly contribute to the strategic direction of GetScale's internal platform.

This Role Will

Act as a pivotal expert in achieving platform objectives that align with partner results, working in close partnership with business and technical leadership to reach significant milestones. Navigate with vision and autonomy, identifying enhancements to our platform and processes through comprehensive analysis. You will design and manage experiments, transitioning from concept to impactful outcomes with minimal supervision. Advocate for stakeholder needs, spearheading the launch of new features and pilot initiatives, organizing training sessions, and leading the development of testing protocols to meet business requirements. Shape and refine our platform's roadmap, engaging with a diverse group of stakeholders to introduce and expand new functionalities, thus improving our operational framework. Drive business performance, by managing our platform throughout the entire lifecycle from ideation to configuration, and maintenance.

About You

  • Your background includes 4-6 years of experience in analytics on a fast-paced data, product, or business operations team.
  • You are an individual who excels in dynamic environments, adept at managing shifting priorities and diverse challenges. Your experience has equipped you with the ability to navigate complex stakeholder landscapes effectively.
  • Your background aligns with our operational focus, potentially in areas such as contact centers, customer/supply acquisition, or delivery marketplaces.
  • Demonstrated ability to prioritize efficiently amidst competing demands, formulating solutions that are not merely temporary fixes but are scalable and precise.
  • Exceptional communication skills are paramount, enabling effective collaboration across teams and with partners.
  • Known for your independence, you have the capacity to identify priorities and pursue them with minimal guidance.
  • Advanced SQL skills and experience with a broad array of data structures in cloud data warehouses.
  • Strong Excel skills and the ability to manipulate, clean, and present data outside of a data warehouse.
  • Preferred: Intermediate Python skills and the capacity to strategically choose between a suite of data tools to get the job done (SQL, Python, Excel, etc.)
  • Preferred: Familiarity with sales, marketing, and contact center technology like Salesforce, , Sendgrid, or Five9.
  • Beyond skills and experience, we seek someone who will not only contribute their expertise but also their positive influence on our team.

What We'll Deliver to You

  • Comprehensive health benefits
  • Equity and 401k
  • Unlimited PTO
  • A yearly professional development stipend
  • Monthly lunch and learns

What We Want You to Know

Culture is at the center of everything we do. We're very proud of the responsive, inclusive and forward-thinking environment we have created, which is possible because of our core values. Here at GetScale, you will get to work alongside people who strongly believe in and embody the following values:

  • Growth - Always be learning, always be teaching.
  • Ownership - Give a damn.
  • Hard Work - Do what's right, not what's easy.
  • Teamwork - Make each other better.
  • Recognition - Shout out greatness.
  • Fun - Enjoy the ride.

If any or all of these resonate with you, we'd love for you to apply


At GetScale our goal is to be a diverse workforce that is representative, at all job levels, of our clients and their customers. GetScale is an equal opportunity employer and does not discriminate on the basis of race (including, but not limited to, hair texture, hair type, hair length, and protective hairstyles), color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

If you are a qualified individual with a disability you may request a reasonable accommodation if you are unable or limited in your ability to apply for a job on this site due to your disability. You can request reasonable accommodations by contacting

Please review the GetScale privacy policy here.

  • Platform Operations Specialist

    2 weeks ago

    Austin, Texas, United States Wise Full time

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of...

  • Platform Engineer

    2 weeks ago

    Austin, Texas, United States Atmosphere News Full time

    Atmosphere is at the forefront of transforming out-of-home entertainment, offering unparalleled content and interactive experiences that captivate our audience wherever they are. Our talented engineering team is building a diverse array of innovations, including tvOS and Android apps, custom hardware, proprietary Android OS builds, cloud-based APIs and...

  • Platform Engineer

    2 weeks ago

    Austin, Texas, United States CyberTec Full time

    Platform Engineer in Austin, TXAbout the company:Join our team and work with a leading company in Austin, TX, that is looking for a skilled Platform Engineer to collaborate with various departments and provide technical expertise.Job Description:The ideal candidate should be an experienced Platform Systems Engineer with a solid background in AZURE...

  • Cloud Platform Engineer

    2 weeks ago

    Austin, Texas, United States Dun & Bradstreet Full time

    Join Our Team at Dun & Bradstreet:Dun & Bradstreet is dedicated to unleashing the potential of data through analytics to build a brighter future. Our global team of 6,500+ members is committed to helping clients navigate uncertainty, seize opportunities, and achieve success. We value bold and diverse thinkers, so come be a part of our journey. Learn more...

  • Product Marketing Manager, Platform

    1 day ago

    Austin, Texas, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Product Manager, Content Platforms

    2 weeks ago

    Austin, Texas, United States Apple Full time

    Product Manager, Content Platforms Austin,Texas,United States Support and Service The people here at Apple dont just build products they craft the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading...

  • VP Marketing Platforms

    2 weeks ago

    Austin, Texas, United States Adlucent Full time

    VP Marketing Platforms Position Overview: As we continue to expand our services, we are seeking a dynamic and experienced individual to join our team as the Vice President of Google Platforms. The VP of Google Platforms at our digital marketing agency plays a pivotal role in driving the success of our client campaigns by leveraging the power of Google...

  • Product Manager, Content Platforms

    4 weeks ago

    Austin, Texas, United States Apple, Inc. Full time

    The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...

  • Product Manager, Content Platforms

    2 months ago

    Austin, Texas, United States Apple, Inc. Full time

    The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...

  • Enterprise Platform Architect

    4 weeks ago

    Austin, Texas, United States Electronic Arts Full time

    Position Title: Enterprise Platform ArchitectDescription/Background What does the EA IT Employee Experience Engineering Team do? Electronic Arts is a global leader in digital interactive entertainment. The Company's game franchises are offered as both packaged goods products and online services delivered through Internet-connected consoles, personal...

  • Enterprise Platform Architect

    1 month ago

    Austin, Texas, United States Electronic Arts Full time

    Position Title: Enterprise Platform ArchitectDescription/Background What does the EA IT Employee Experience Engineering Team do? Electronic Arts is a global leader in digital interactive entertainment. The Company's game franchises are offered as both packaged goods products and online services delivered through Internet-connected consoles, personal...

  • Product Manager, Content Platforms

    2 weeks ago

    Austin, Texas, United States Apple Full time

    Summary Posted: May 15, 2024 Weekly Hours: 40 Role Number: The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental...

  • Platform Engineer

    2 weeks ago

    Austin, Texas, United States AMD Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • AI Platform Solutions Engineer

    2 weeks ago

    Austin, Texas, United States webAI Full time

    Title: AI Platform Solutions Engineer Company: webAI Location: Grand Rapids, MI; Austin, TX; Remote Type: Full-Time, Salaried Exempt Experience: 5-10 years Education: Bachelor's Degree, minimum About Us: webAI is a software company that is building a decentralized AI development platform. Our technology enables the development of powerful AI using limited...

  • Big Data Platform Administration

    2 weeks ago

    Austin, Texas, United States Diverse Lynx Full time

    Role: Big Data Platform Administration Location: Austin, TX/ Dallas, TX (Onsite) Contract Skills - Platform: HPE/MapR Hadoop (Big Data), Programming: Python, UNIX Scripting CICD: Ansible, Platform Support, ITSM tools knowledge, ITIL 2 12 Years of IT experience in Big Data, Hadoop platform management & min 2 years experience in Big Data platform...

  • Staff Software Engineer, Data Platform

    2 weeks ago

    Austin, Texas, United States DISCO Full time

    CS DISCO is aimed at redefining the landscape of legal technology. Ultimately, we seek to enable lawyers to achieve more efficient, data-oriented, and fact-based legal outcomes. We started our journey as a company by focusing on the crucial 'discovery' phase of the legal process. Our initial offering, Ediscovery, focuses on enabling legal teams to achieve...

  • Marketing Operations Manager, Technology

    2 weeks ago

    Austin, Texas, United States SailPoint Technologies Holdings, Inc. Full time

    SailPoint is seeking an experienced and highly proactive Marketing Operations Manager to own our Marketing tech stack to drive a seamless digital customer user journey across our marketing tech stack while also ensuring data integrity across the holistic ecosystem of technology. This role will be instrumental in advancing marketing strategy and driving...

  • Business Operations Manager

    2 weeks ago

    Austin, Texas, United States Roku Full time

    Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love,...

  • Low Code Developer On Platform

    2 weeks ago

    Austin, Texas, United States Urban Simple LLC Full time

    We are seeking an experienced low-code developer to build a minimum viable product (MVP) for our SAAS platform, Urban Simple. The platform will provide comprehensive tools for vendor management, service management, supplier and staff scheduling, communication and feedback, financial management, and detailed service reporting.Responsibilities: Develop and...

  • Director of Platform Integrations

    4 weeks ago

    Austin, Texas, United States Arrive Logistics Full time

    Who We AreArrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have...