it cybersecurity/specialist

2 weeks ago


Gunter AFB, United States Defense Information Systems Agency Full time
Duties may vary based on organization and work role of the position selected for but may include the following:
Serves as a technical analyst and primary customer liaison with responsibility for resolving difficult customer problems involving integration or configuration issues of a wide variety of applications, and desktop configurations

Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents and ensures critical business activities are carried out.

Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services based upon an analysis of business needs and practices.

Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.
Applies information security/information assurance policies, principles, and practices in the delivery of customer services.
Coordinates, executes, implements, and maintains the installation and operation of customer application systems.
Develops specifications for user instruction manuals based upon customer needs.
Develops and manages customer performance requirements and customer support policies and procedures.

Serves as the technical analyst and resolves the complete range of problems within the scope of the activity operations and refers operational problems requiring specialized expertise to the appropriate technical expert.



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