Change Management Strategist

Design Strategy at Gensler is a multidisciplinary global practice that partners with our clients to tackle the challenges of today and tomorrow. Our creative and collaborative approach, grounded in research and data, enables impactful transformation of organizations, cultures, and environments, driving business performance. We're primarily focused on developing holistic experiences for a wide range of influential organizations such as major corporations, healthcare providers, cultural institutions, developers, and universities.

Our practice in New York is growing and we are looking for strategists to develop and implement client-specific change programs that enable successful adoption of new work environments, technologies, policies, and expectations through engagement, training/coaching, communications, and other relevant tactics. We are looking for emerging leaders with an entrepreneurial spirit who will help us evolve our practice, as well as develop and strengthen our client relationships.

Your Role

As a Change Management Strategist, you will be a core member of our multi-disciplinary team focused on enabling shifts in the workplace, work practices, behaviors, protocols, norms, culture, technology, etc. Your work will span a range of scales, from supporting individual teams of 200 people moving to new work environments to communicating across employee populations of 20,000+ people. You'll help to continuously assess and define the change, identify key tactics and messages, and deliver events and communications that successfully prepares individuals and teams for their new environment and experience.

What You Will Do

As a Change Management Strategist you'll

• implement change management strategies that use creativity to build interest and excitement, while also methodically addressing practical changes and new expectations
• leverage existing tactics and experience, while also creating new approaches that are appropriate for the circumstances
• create both ownership and capability that sustains beyond the program
• collaborate and partner with our clients' human resources, real estate, facilities, IT, communications, and learning and development teams
• create appropriate delivery models dependent on client resources and location
• interface with Gensler design teams to ensure the connections between the design process and change program are fully integrated
• work closely with the Strategy Director and Project/Strategy Managers to ensure project success
• guide Analysts and other team members on projects to share your experience, encourage original thinking, and help ensure alignment throughout the project
• work closely with the client team to strengthen and grow our relationship
• identify opportunities to grow the practice through engagements with new and existing clients, and support the development of proposals that clearly articulate process, scope, and compensation

Your Qualifications

Who You Are - You're passionate about the built environment and its impact on individuals and organizations. You

• are a self starter and quick learner
• thrive in a fast-paced, dynamic, and open environment that requires fast iterations and pivoting between collaborative and individual work
• are detailed oriented to ensure accuracy and quality of both text and graphic content
• have the ability to work on multiple projects simultaneously
• are a clear communicator and presenter of ideas, findings and/or point of view
• are an enthusiastic collaborator and are able to work successfully with a range of other disciplines who compliment your experience (e.g., graphic designers, copy writers, strategists, videographers, brand designers, etc.)
• are a critical and creative thinker
• infuse empathy and behavioral analysis into your work
• are experienced with change management methodologies and activities
• can design graphically compelling content that can communicate new ideas in a creative and engaging manner
• are a strong and persuasive writer, able to clearly and succinctly describe work process, communications, memos, etc.
• can create powerful and compelling narratives with strong written, visual, and graphic content
• respond proactively and thoughtfully to design critique and feedback from clients and colleagues
• are comfortable with ambiguity and able to work with your team to forge a path on projects that may have vague parameters or frequently change/evolve

Your background and experience

• 5+ years of relevant professional experience in workplace change management preferred. Professional experience related to the design of built environment recommended.
• Undergraduate or Master's degree with an organizational focus (i.e. organizational development, organizational psychology, business) and/or environmental design focus (i.e. architecture, interior design, design strategy, urban design, real estate)
• A background in the design of the built environment (architecture, interior design, urban design, communications, etc.).
• A strong portfolio demonstrating excellent command of fundamental communication design including composition, information graphics, and persuasive writing
• Proficiency in Adobe Creative Suite (InDesign required), and Microsoft Office 365 (PowerPoint, Word, Excel, Outlook), and other visual communication tools
• Fluency with digital collaboration tools such as Miro, Microsoft Teams etc.
• Familiarity with design software such as Revit and AutoCAD is a plus
• Familiarity with website development software/language is a plus

To be considered, please include 2-3 project examples and a cover letter as part of your submission

The base salary range will be estimated between $80k-120k plus bonuses and benefits and contingent on relevant experience.

About Strategy at Gensler

Gensler's Strategy Practice is focused on exploring and defining how space, technology, services, and policy can create great experiences and support organizations' best work. Our multidisciplinary global team works with a wide range of organizations including major Corporations, Healthcare and Cultural Institutions, Real Estate Developers, and Universities. We use in-depth user research and engagement to explore and develop strategies that enable our clients to meet their business and organizational objectives. With our design teams here in New York and around the world, we conceptualize and implement creative solutions that support our client's needs. In parallel, we help our clients manage change to ensure new ideas take root, and to build capability that sustains.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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