Help Desk Analyst

2 months ago


Durham, North Carolina, United States JSM Consulting Full time

Duties & Responsibilities Experience and knowledge of browser-based applications - Required 5Years Experience researching analyzing and interpreting automated system problems - Required 5Years Experience working in an Application/Production Support based (not hardware) help desk environment - Required 5Years Working knowledge of social services and Medicaid programs and systems - Desired 5Years Broad knowledge of the NC FAST application and functionality - Desired 5Years Experience writing and running SQL queries - Highly desired 5Years Experience in phone based Customer Service focused roles being able to think and respond quickly to customer questions - Required


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