Technical Account Management
2 weeks ago
Candidates based in Western U.S. ONLY or willing to relocate after graduation.
The Basics:
At Tanium, our Technical Account Management interns have the opportunity to learn valuable, real-world experience from the world's leading enterprise support organization. Operating in a top-tier and highly collaborative team environment with TAMs, engineers, and account managers, interns will contribute to our team's success by shadowing and assisting TAMs using IT network skills in product development, quality assurance, customer deployment, and support calls. An intern can look forward to applying their network technical expertise to large enterprise environments while also building new skills in sales, scripting, presentation, and more.
What you'll do:
Content development to solve customer challenges
Demo Tanium to potential customers
Hunt for bugs in Tanium modules
Proof-of-concept support
Production deployment support
Technical support
Process improvement
Module creation
Team hackathons
Training
Quality assurance testing
We're looking for someone with a passion in the following areas:
Automating Security and Operations - Scripting (e.g. Shell Scripting, Python, Powershell, Vbscript) common tasks on macOS, Linux, and Windows. Interns will accompany Tanium Technical Account Managers in the field and gather customer requirements for business outcomes in both operations and security use cases.
Testing New Platform Functionality - Building and executing automated test plans and test cases for the Tanium platform and its module releases. Interns will contribute to quality assurance efforts by maintaining and adding to the existing automation framework, continued evaluation of test cases for inclusion in regression, automation for newly integrated features, and development of toolsets to augment QA and Development testing.
Engaging With Tanium Customers - Supporting new and existing Tanium customers, remotely and at the customer's site. Interns will contribute to triaging, engaging with customers, and conducting root cause analysis on live production implementations of Tanium. Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response) and operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring, and more) modules, as well as the Tanium Platform and its components.
Qualifications:
Fully authorized to work in the US now and in the future
Junior / 2023 graduating year currently enrolled at an undergraduate institution.
Some IT networking experience required
GPA of 3.7 or above preferred
IT Helpdesk experience preferred
Other experience working with customers a plus.
All our interns are paid an hourly wage to work full-time for the duration of our internship.
About Tanium
Tanium is the platform that the most demanding and complex organizations trust to gain visibility and control across all endpoints in on-premises, cloud and hybrid environments. Tanium addresses today's increasing IT challenges with high fidelity endpoint data — giving IT operations, security and risk teams confidence to quickly manage, secure and protect their networks at scale. Nearly half of the Fortune 100, top retailers and financial institutions, and multiple branches of the U.S. Armed Forces trust Tanium to help see and control every endpoint, everywhere. That's the power of certainty. Tanium has been named to the Forbes Cloud 100 list of "Top 100 Private Companies in Cloud Computing" for six consecutive years and ranks on FORTUNE's list of the "Best Large Workplaces in Technology 2021." Visit and follow us on LinkedIn and Twitter.
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Vaccine Mandate
At Tanium, the health and safety of our employees and the community are our top priority. In our effort to control the spread of Covid-19, Tanium requires that all newly hired employees be fully vaccinated for Covid-19 as of their start date, to the extent allowed by applicable law. If you are unable to get the Covid-19 vaccine due to a medical condition, disability, or sincerely held religious belief, Tanium will engage in the interactive process and consider requests for an accommodation.
Tanium focuses on Enterprise Software, Information Technology, Security, Software, and Cyber Security. Their company has offices in Chicago, Washington DC, Raleigh, Kirkland, and Addison. They have a very large team that's between employees. To date, Tanium has raised $985.604M of funding; their latest round was closed on October 2018.
You can view their website at or find them on Twitter and LinkedIn.
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