Cloud Customer Relationship Manager

3 weeks ago

Herndon, Virginia, United States SAIC Career Site Full time

Description

We are seeking a highly motivated Cloud Customer Relationship Manager to join our multi-million-dollar national intelligence Cloud program. As a contributor to the intelligence community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies. This role is crucial in ensuring effective and consistent messaging to various stakeholders.

As a Cloud Customer Relationship Manager, you will be responsible for managing and enhancing relationships with our diverse customer base. Your primary goal will be to ensure customer satisfaction, managing customer inquiries, communicating complaints, gathering feedback, and collaborating with other departments to improve the overall customer experience. Strong communication, interpersonal, and problem-solving skills are essential for success in this role.

Responsibilities include but are not limited to:

  • Act as the primary liaison between the company and our customers, building and maintaining strong relationships.
  • Respond promptly to customer inquiries via various channels with professionalism.
  • Communicate and work with team to solve customer complaints and issues in a timely and satisfactory manner, striving for first-contact resolution whenever possible.
  • Proactively reach out to customers to gather feedback, address concerns, and identify opportunities for improvement.
  • Utilize tools to manage customer interactions, track communication history, and analyze data to identify trends and patterns.
  • Collaborate with Technical teams and Communications teams to ensure alignment on customer needs and deliverables.
  • Develop and implement strategies to enhance the overall customer experience and increase customer satisfaction and loyalty.

Qualifications

Required Qualifications:

  • Active TS/SCI with Polygraph
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in customer service, customer support, or a related role.
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
  • Excellent problem-solving abilities and a proactive approach to addressing customer needs.
  • Proficiency in Microsoft Office suite.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • A passion for delivering exceptional customer service and a commitment to customer satisfaction.
  • Outstanding verbal and written and editing communications skills.
  • Proven critical thinking skills.
  • Must be comfortable researching cloud technologies.

Desired Qualifications:

  • Understanding of basic cloud technologies and terminology.
  • Experience with data visualization and analytical tools.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

  • Customer Relationship Representative

    1 week ago

    Herndon, Virginia, United States SAIC Career Site Full time

    Description We are seeking a highly motivated Cloud Customer Relationship Representative to join our multi-million-dollar national intelligence Cloud program. As a contributor to the intelligence community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies. This role is crucial in ensuring effective and...

  • NS2 Secure Cloud Solution Sales Manager

    1 week ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Secure Cloud Solution Sales Manager

    2 weeks ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Cloud Engineer

    6 days ago

    Herndon, Virginia, United States SAIC Career Site Full time

    Description SAIC's National Intelligence Community (NIC) business unit, USG Mission and Information Technology division provides solutions and services supporting digital modernization programs in areas such as system engineering, multi-cloud computing, cyber security, data science and analytics, artificial intelligence/machine learning, quantum computing,...

  • Director, Cloud Applications

    1 week ago

    Herndon, Virginia, United States ManTech Full time

    Secure our Nation, Ignite your FutureManTech delivers innovative technology, consulting services, digital solutions and for our customers' mission success. We're 100% focused on the customer mission and since 1968 have worked across the Department of Defense, Federal Civilian, and Intelligence sectors of the United States. ManTech is committed to the...

  • NS2 Cloud Architect

    4 weeks ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Cloud Innovation Architect

    1 week ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Intel Cloud Security

    1 week ago

    Herndon, Virginia, United States SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Cloud Systems Engineer

    5 days ago

    Herndon, Virginia, United States BAE Systems Full time

    Job Description BAE is currently hiring several Systems Engineers for a new Task Order under our Prime Program.We have Cloud Engineers, Linux System Engineers and DevOps Engineers openLocated in or close to Herndon.This is a new team - and we are working on some very challenging projects.Lots of AWS and Linux.We are looking for experienced Systems Engineer...

  • NS2 Cloud Associate Architect

    1 week ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Cloud Associate Architect

    3 weeks ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Client Delivery Manager

    2 weeks ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Senior Cloud Infrastructure DevOps Engineer

    4 weeks ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Senior Cloud Infrastructure DevOps Engineer

    7 days ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • DevOps or Cloud Systems Engineers

    2 days ago

    Herndon, Virginia, United States BAE Systems Full time

    Job Description BAE is currently hiring several DevOps and Cloud Engineers. Linux is a huge plusThese positions are located in or near Herndon.We are the Prime on the Program, but this is a new TO that we just started in January.Looking to hire several Systems EngineersWe are looking for experienced Systems Engineer to join our technology-based program...

  • NS2 Cloud Infrastructure DevOps Engineer

    4 weeks ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • NS2 Cloud Infrastructure DevOps Engineer

    1 week ago

    Herndon, Virginia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Architect and Technical Project Manager

    2 months ago

    Herndon, Virginia, United States GDH Full time

    Job Description: Cloud-Based Contact Center Solution (UCaaS/CCaaS /IVR) SME with Project Management Experience Summary: Be an architect and technical project manager who supports migrating from an on-premises retiring IVR system to a Cloud-based Contact Center as a Service (CCaaS) solution This position will work closely with Federal Managers, Subject Matter...

  • Technical Project Manager

    1 month ago

    Herndon, Virginia, United States GDH Full time

    Technical Project Management The qualified applicant oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects, manages schedules and prepares status reports, assesses, and documents project issues and risks, and develops...

  • Configuration Manager

    1 week ago

    Herndon, Virginia, United States BAE Systems Full time

    Job Description BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the...