State Reporting Success Specialist

4 weeks ago

Saint Paul, Minnesota, United States Infinite Campus Full time

Job Description

Position Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The State Reporting Success Specialist collaborates with various departments within Infinite Campus and Channel Partnersto deliver exceptional support and solutions.

Job Responsibilities:

  • Technical Representation:Serve as the primary state reporting representative for Campus Support, bridging communication between Customer Experience, Product Development, Business Development, and channel partners to enhance visibility and build strong relationships.
  • Customer Engagement:Serve as the primary point of contact for customers with questions, requests, or troubleshooting problems related to state reporting.
  • Customer Education:Provide state reporting education to district support contacts, ensuring they understand how to successfully submit state reporting.
  • Expert Guidance:Provide proactive expert state reporting guidance to district support contacts, assisting them in troubleshooting and resolving issues effectively.
  • Complex Problem-Solving:Demonstrate the ability to solve complex problems while efficiently prioritizing and knowing when to escalate issues.
  • Documentation:Thoroughly document all support incidents and customer requests in the tracking system, ensuring timely updates and tracking unresolved incidents.
  • Task Prioritization:Effectively prioritize multiple tasks throughout the day based on evolving circumstances.
  • Customer Communication:Keep customers informed about the steps being taken to resolve their incident or service request.
  • Process Improvement:Seek out areas needing improvement and drive efforts to fill gaps. Contribute insights into best practices and downstream impacts in cross-department meetings.
  • Data Security:Adhere to established practices and procedures outlined in the master security guidelines when accessing Infinite Campus production customer data and test sites.
  • Limited Travel:Limited job-related travel, less than 10% of the time.
  • Other Duties:Take on other related duties as assigned, ensuring a comprehensive and proactive approach to responsibilities.

Desired Background:

  • Bachelor's degree (BA/BS) or equivalent work experience.
  • 3+ years' experience in a service organization.
  • Expert knowledge of Infinite Campus products, specifically state reporting.
  • Work experience within K-12 education.
  • Understanding of thesoftware development life cycle.
  • HDI Support Certification.

Performance Expectations:

  • Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Demonstrate a strong customer focus, consistently achieving desired results within established time frames and maintaining a high level of quality and professionalism.
  • Cultivate and sustain positive, productive work relationships with colleagues, customers, and business partners.
  • Exhibit a professional attitude while seamlessly assimilating to the company's culture and adhering to its customer service philosophy.
  • Effective communicator, demonstrating excellent written and verbal communication skills (e.g., persuasion, motivation) during both internal and external customer interactions.
  • Analytical mindset to solve complex issues, showcasing problem-solving capabilities.
  • Showcase proficiency in project management, ensuring effective and efficient execution.
  • Keen attention to detail, skillfully distinguishing between critical and irrelevant information.
  • Take personal initiative to continuously learn, stay informed, and acquire new knowledge, skills, and understanding.
  • Follow an ethical approach, learning from mistakes and consistently striving to improve performance based on each experience.
  • Study, understand, and recognize the inner workings of team dynamics to contribute to a cohesive and effective working environment.

Position must adhere to the practices and procedures outlined in the master security guidelines.

*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge

  • State Reporting Success Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Infinite Campus Full time

    Job DescriptionPosition Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing...

  • State Reporting Success Specialist

    1 month ago

    Saint Paul, Minnesota, United States Infinite Campus Full time

    Job DescriptionPosition Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing...

  • State Reporting Success Specialist

    1 month ago

    Saint Paul, Minnesota, United States Infinite Campus Full time

    Job DescriptionPosition Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing...

  • State Reporting Success Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Infinite Campus Full time

    Job DescriptionPosition Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing...

  • Customer Svcs Specialist Int

    2 weeks ago

    Saint Paul, Minnesota, United States State Of Minnesota Full time

    Working Title: Customer Services Specialist IntermediateJob Class: Customer Service Specialist, IntermediateCompany: Minnesota Secretary of StateAbout the Company: At the State of Minnesota, employees have a crucial role in shaping policies, delivering vital services, and striving for the welfare and quality of life improvement of all Minnesotans. The State...

  • Reporter

    1 month ago

    Saint Paul, Minnesota, United States MediaNews Group Full time

    Summary:The St. Paul Pioneer Press is seeking an ambitious, proven journalist to report on local/school/county government and its intersection with us regular people. We're looking for a reporter with strong experience and a watchdog state of mind who will break news, explore questions and ideas of distinct interest to our St. Paul-area audience, deliver...

  • Reporter

    4 weeks ago

    Saint Paul, Minnesota, United States MediaNews Group Full time

    Summary:The St. Paul Pioneer Press is seeking an ambitious, proven journalist to report on local/school/county government and its intersection with us regular people. We're looking for a reporter with strong experience and a watchdog state of mind who will break news, explore questions and ideas of distinct interest to our St. Paul-area audience, deliver...

  • Agency Policy Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States The State of MN Full time

    The Department of Human Services (DHS) has multiple Agency Policy Specialists positions available in our Children and Family Services Administration and our Community Living Supports Administration. Children and Family Services - As the Evaluation, R Specialist, Research, Valuation, Policy, Family, Support, Technology

  • housing compliance specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Accessible Space Full time

    HOUSING COMPLIANCE SPECIALISTASI ADMINISTRATIVE, 2550 University Ave W,330N, St Paul, Minnesota, United States of America Req #1069Thursday, November 30, 2023Accessible Space Inc. (ASI) is a national nonprofit organization providing housing and personal care services to individuals with physical disabilities, seniors and veterans. Accessible Space, Inc....

  • housing compliance specialist

    1 month ago

    Saint Paul, Minnesota, United States Accessible Space Full time

    HOUSING COMPLIANCE SPECIALISTASI ADMINISTRATIVE, 2550 University Ave W,330N, St Paul, Minnesota, United States of America Req #1069Thursday, November 30, 2023Accessible Space Inc. (ASI) is a national nonprofit organization providing housing and personal care services to individuals with physical disabilities, seniors and veterans. Accessible Space, Inc....

  • Quotations Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Dakota Supply Group Full time

    DSG is seeking a Lighting Quotations Specialist in our St. Paul, MN location. In this full time, salary position, work is typically performed between the hours of 7am and 5pm, Monday through Friday, but may vary on occasion according to business needs. As a Lighting Quotations Specialist, you will be responsible for developing quotations for commercial...

  • Outside Sales Representative, State

    1 month ago

    Saint Paul, Minnesota, United States Staples, Inc. Full time

    Staples is business to business.You're what binds us together.Prospects within defined territory to pursue two main responsibilities; penetration of existing accounts by winning net new sites (sites without sales) and acquisition of net new logos What you'll be doing:Consistently meets activity goals and daily metrics - outbound dials, sell time, live...

  • Outside Sales Representative, State

    4 weeks ago

    Saint Paul, Minnesota, United States Staples, Inc. Full time

    Staples is business to business.You're what binds us together.Prospects within defined territory to pursue two main responsibilities; penetration of existing accounts by winning net new sites (sites without sales) and acquisition of net new logos What you'll be doing:Consistently meets activity goals and daily metrics - outbound dials, sell time, live...

  • Child Life Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...

  • Child Life Specialist

    1 month ago

    Saint Paul, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...

  • Child Life Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Children's Hospitals and Clinics of Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...

  • Personal Care Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Green Thumb Industries Full time

    The RoleRISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are...

  • Personal Care Specialist

    1 month ago

    Saint Paul, Minnesota, United States Green Thumb Industries Full time

    The RoleRISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are...

  • Affordable Housing Leasing Specialist

    1 month ago

    Saint Paul, Minnesota, United States Accessible Space Full time

    Affordable Housing Leasing Specialist ASI ADMINISTRATIVE, 2550 University Ave W,330N, St Paul, Minnesota, United States of America Req #1128Wednesday, April 24, 2024Accessible Space Inc. (ASI) is a national nonprofit organization providing housing and personal care services to individuals with physical disabilities, seniors and veterans. Accessible Space,...

  • Affordable Housing Leasing Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Accessible Space Full time

    Affordable Housing Leasing Specialist ASI ADMINISTRATIVE, 2550 University Ave W,330N, St Paul, Minnesota, United States of America Req #1128Wednesday, April 24, 2024Accessible Space Inc. (ASI) is a national nonprofit organization providing housing and personal care services to individuals with physical disabilities, seniors and veterans. Accessible Space,...