Cage & Player Services Supervisor (3pm-11:30pm)

4 weeks ago


Louisville, Kentucky, United States Derby City Gaming & Hotel Full time
Duties and Responsibilities:Responsible for supervising the daily operation of Cage and Player Services.
Responsible for guest service, relations, and resolving disputes to ensure our guests have a favorable gaming experience.
Ensure the safety and security of Team Members and guests.
Facilitates processes and programs to control and reduce lost-time injuries effectively.
Delegate duties and assign responsibilities to Team Members.
Complete and process performance reviews.
Assist in developing Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
Review daily staffing levels to maintain a budgeted level of employment.
Ensure compliance with the Bank Secrecy Act (BSA) and the property's BSA Policy.
Monitor for suspicious activity as defined by the BSA and the property's BSA Policy.
Abide by and ensure that all policies and procedures are followed to safeguard the company's assets and funds.
Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
Qualifications:Leadership abilities demonstrated in supervising the department's operations.
Maintaining a professional working relationship among all internal and external guests.
Excellent oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the department.
Three to five years of experience in a cashier/banking environment.
2-year degree in related field or equivalent work experience preferred.
Two to three years of leadership experience preferred.
Money-handling experience is required.
Excellent customer service, problem-solving, and decision-making skills are a plus.
Source: Hospitality Online
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