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Host - Players Club

2 months ago

Rock Island, Illinois, United States Bally's Quad Cities Casino & Hotel Full time
About Bally's

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you

Job Summary

As a Players Club Host at Bally's, you will support the Company's Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center. This position's starting wage is $15.

Essential FunctionsFoster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Responsible for assisting in greeting all guests
Responsible for promoting exceptional customer service
Responsible for promoting membership into the Players Club, as well as implementation of all promotions as they relate to the Players Club
Responsible for educating guests on the Players Club member benefits.
Responsible for maintaining daily procedures regarding Players Club members which includes, discerning appropriate identification, filing and record keeping
Issues complimentary amenities consistent with customer's activity
Responsible for direct mail inquiries to include updating customer account information and related duties
Assists in the responsibility of tracking and reporting of coupons and incentives
Ability to resolve player complaints and problems with tact and creativity
Assists with the overall daily operations of the Players Club department
Ensure all departmental and company policies, procedures and Internal Controls are followed
Perform other duties as assigned
Qualifications Must be 21 years of age or older Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board Must have a high school diploma or equivalent Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems High-level public relations and customer service skills are required Excellent written and verbal communications skills are required Must have a working knowledge of table games and slot machines Must be able to work weekends, weeknights, and holidays
Physical Demands
Regularly required to see, talk, hear, walk, and stand Frequently required to use hands to handle, feel, and reach Occasionally required to sit or stoop Occasionally lift and or move up to 30 pounds
Work Environment
The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
What's In It For You
Competitive Salary with annual performance bonus
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

Source: Hospitality Online