Guest Service Agent

2 weeks ago

Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time
An Overnight Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Additional tasks include Night Audit procedures and tasks. Some flexibilty to work day time shifts is also required.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The hourly rate is $18.50 per hour and is based on applicable and specialized experience and location.

Source: Hospitality Online

  • Bilingual Commercial Insurance Sales Agent

    1 month ago

    Ontario, California, United States Veronica's Insurance Full time

    We are a leading insurance firm in Southern California, committed to providing exceptional commercial insurance solutions across a diverse range of industries. Our team prides itself on expertise and dedication to meeting our clients' needs with integrity and professionalism.Job Description:We are seeking an experienced and licensed Commercial Insurance...

  • Engineering Maintenance Technician

    6 days ago

    Ontario, California, United States Country Inn & Suites Ontario at Ontario Mills Full time

    Reports To: General ManagerRequirements: 3 years hotel maintenance experienceCarry or lifting items weighing up to 50 poundsPulling and pushing up to 150 poundsFrequent standing up and movingFrequently bending, stooping, and kneelingWork on weekends, and holidaysGeneral Responsibilities: The Maintenance Supervisor oversees hotel maintenance, energy usage and...

  • Cocktail Server

    2 weeks ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Cocktail Server is responsible for serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Cocktail Server, you would be responsible for serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and...

  • Lobby Attendant AM

    2 weeks ago

    Ontario, California, United States Hilton Full time

    A Public Area Attendant is responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Public Area Attendant, you would be responsible for cleaning and maintaining all public areas of the...

  • Lobby Attendant AM

    2 weeks ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Public Area Attendant is responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Public Area Attendant, you would be responsible for cleaning and maintaining all public areas of the...

  • Host/Hostess Starbucks Barista/Cashier

    2 weeks ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Restaurant Host/Hostess/Barista is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. In addition, the Host/Hostess will also have Barista responsibilities at our Starbucks outlet, including cashier responsibilities for both the...

  • Security Officer

    2 weeks ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Full Time Overnight Security is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Security Officer, you would be responsible for ensuring the safety of guests and team members...

  • Security Officer

    2 weeks ago

    Ontario, California, United States Hilton Full time

    A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the...

  • Security Officer

    2 weeks ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the...

  • Room Attendant

    6 days ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Room Attendant with Doubletree by Hilton is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?DoubleTree by Hilton understands that doing the little things well means everything....

  • Full Time Room Attendant

    6 days ago

    Ontario, California, United States Hilton Full time

    A Room Attendant with Doubletree by Hilton is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?DoubleTree by Hilton understands that doing the little things well means everything....

  • Food Runner

    2 weeks ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to...

  • Banquet Server

    6 days ago

    Ontario, California, United States Hilton Full time

    A Banquet Server with Doubletree by Hilton is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?DoubleTree by Hilton...

  • Prep Cook

    2 weeks ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Prep Cook is responsible for assisting and preparing food for the kitchen team in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Pantry Cook, you would be responsible for assisting and preparing food for the kitchen team in the hotel's continuing effort to deliver outstanding guest...

  • Chef - Sous

    3 days ago

    Ontario, California, United States Hilton Full time

    A Sous Chef is responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing...

  • General Manager

    2 weeks ago

    Ontario, California, United States Country Inn & Suites Ontario at Ontario Mills Full time

    Reports To: Director of OperationsRequirements: College or higher level of education3 years hotel operations experience with a minimum of 2 years at the management levelMust be an effective leader, self-motivator, team builder, and willing to work 50+ hours per week; at a minimum of 5 days per week.Summary: Manages hotel to ensure efficient and profitable...

  • Lead Maintenance/Engineer- Full Time

    6 days ago

    Ontario, California, United States Hilton Full time

    A Mechanic with Doubletree by Hilton is responsible for maintaining the physical functionality and safety of the hotel's equipment and machinery in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?DoubleTree by Hilton understands that doing the little...

  • Line Cook

    6 days ago

    Ontario, California, United States DoubleTree by Hilton Hotel Ontario Airport Full time

    A Line Cook is responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability.What will I be doing?As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing...

  • Houseperson

    1 month ago

    Ontario, California, United States Country Inn & Suites Ontario at Ontario Mills Full time

    Reports To: Housekeeping ManagerRequirements: Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.Minimum of 1 year of experience, preferably in...

  • Assistant Manager

    1 week ago

    Ontario, California, United States tapwage Full time

    As the Assistant Restaurant Manager you will manage restaurant operations in conjunction with, or in the absence of, the Restaurant Manager. You will recruit, select, train and develop restaurant employees. You will manage daily activities to ensure guests receive excellent customer service and use management information tools to analyze restaurant...