Dispatch Agent Supervisor

1 month ago


Honolulu, Hawaii, United States E Noa Corporation Full time
4.
2 Honolulu, HI Honolulu, HI Full-time Full-time $20 - $25 an hour $20 - $25 an hour 3 days ago 3 days ago 3 days ago Are you ready to lead the heartbeat of our touring company? Do you thrive in dynamic environments and have a passion for creating unforgettable experiences? Join our team as a Dispatch Center Supervisor and play a crucial role in ensuring smooth operations and top-notch customer service About Us:

E Noa is a leading provider of unique and immersive tours, offering guests memorable experiences that highlight the beauty and culture of our destination.

Our team is dedicated to excellence, and we are looking for a Dispatch Center Supervisor who shares our commitment to providing exceptional service.

Key

Responsibilities:

Supervise Dispatch Operations:
Lead and oversee the daily operations of our dispatch center, ensuring efficient coordination of tours and transportation services.

Team Leadership:
Manage, mentor, and motivate a team of dispatchers, fostering a positive and productive work environment.

Real-Time Problem Solving:
Handle operational challenges as they arise, ensuring timely and effective solutions to keep tours running smoothly.

Customer Service Excellence:


Collaborate with our customer service team to address guest inquiries and concerns, ensuring a seamless and enjoyable experience for all.


Data Management:
Maintain accurate records of tour schedules, vehicle assignments, and other operational details.

Continuous Improvement:
Identify opportunities for process enhancements and implement strategies to improve efficiency and service quality.

What We're Looking For:
Experience:

Proven experience in a supervisory role within a dispatch, transportation, or tour operations environment.

Leadership Skills:
Strong leadership and team management abilities, with a knack for inspiring and guiding others.

Communication:
Excellent verbal and written communication skills, with the ability to interact effectively with team members, drivers, and guests.

Problem-Solving:
Quick-thinking and resourceful, with the ability to handle unexpected challenges with ease.

Tech-Savvy:
Comfortable using dispatch software and other relevant technology to manage operations.

Passion:
A genuine enthusiasm for the tourism industry and a desire to create exceptional guest experiences.

Work Environment:

  • Office environment with moderate noise level may also be exposed to outdoor environment and traffic with moderate noise level.

Job Type:

Full-time Pay:
$20.
00 - $25.

00 per hour Expected hours:
per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Overtime Weekends as needed Work Location:
In person.

Estimated Salary:
$20 to $28 per hour based on qualifications.

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