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Manager, Customer Lifecycle

Product Support

What starts with YOU, moves the world

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Manager, Customer Lifecycle based at our Greenville, NC location.

Lead and oversee the end-to-end customer lifecycle, ensuring seamless aftersales experiences that foster customer retention and satisfaction.

Manage and coordinate Sales Operations and Service Operations teams to optimize order fulfillment, inventory management, and service delivery for Major Account customers.

Drive operational excellence by ensuring that customer orders are executed flawlessly, from order placement to delivery and invoicing, while minimizing excess inventory.

Oversee the execution of OEM-led services such as maintenance and centralized billing, ensuring contractual obligations are met and customer expectations are exceeded.

Develop and nurture strong relationships with customers and dealers, strategically addressing pain points to enhance customer retention and growth.

Collaborate with internal teams and external partners to continuously improve processes and deliver exceptional customer service.

A proactive leader with strong communication skills, capable of engaging effectively with colleagues at all levels and locations within the organization and dealer network.

Adaptable and quick to respond to shifting priorities, with the ability to provide insightful business strategies that drive sales and operational excellence.

Customer-focused with a deep understanding of service and operations management, dedicated to building long-term customer relationships.

Bachelor's Degree in a business-related field from an accredited institution.

Minimum of 8 years of relevant business experience.

Strong critical thinking, organizational, and project management skills, with the ability to lead and manage teams and initiatives independently.

Proven leadership skills to engage, motivate, and build collaborative teams across departments and levels within the organization.

Proficiency in order management systems, CRM tools, and service platforms, with experience in preferred.

Excellent communication and presentation skills, with advanced proficiency in Microsoft Office Suite.

Ability to develop and implement process improvements that reduce manual tasks and enhance customer services.

Strong decision-making skills, with the ability to assess situations, prioritize actions, and mitigate risks in the best interest of the customer and organization.

Financial acumen, with a solid understanding of balance sheets and P&L statements.

Experience and understanding of the lift truck industry, truck applications, and service management areas of the business.

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

#LI-ARD

#LI-HYBRID

Permanent

Full time

40

10-25%

HY US Greenville, NC (Headquarters)

1400 Sullivan Drive

27834

No

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled

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