Customer Service Support Representative

3 weeks ago

Englewood, Colorado, United States Labcorp Full time

LabCorp is seeking a Customer Service Support Representative to join our team in Englewood, CO. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Application window will close 5/24/2024

Pay Range: $18-$23 hourly

Work Schedule: Mon-Fri 9am-530pm, rotating Saturdays

Work Location: 8490 Upland Dr. Ste 100 Englewood, CO 80112

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Responsibilities:

  • Act as a liaison between LabCorp, the customer base, and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Qualifications:

  • Requires a High School Diploma or equivalent
  • Associate's or Bachelor's degree preferred Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician's office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish is highly desirable

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.

  • Customer Service Support Representative

    4 days ago

    Englewood, Colorado, United States LabCorp Full time

    LabCorp is seeking a Customer Service Support Representative to join our team in Englewood, CO. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.The Customer Service Support Representative will provide product education and handle a...

  • Customer Service Support Representative

    3 weeks ago

    Englewood, Colorado, United States Labcorp Full time

    LabCorp is seeking a Customer Service Support Representative to join our team in Englewood, CO. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.The Customer Service Support Representative will provide product education and handle a...

  • Customer Service Support Representative

    4 weeks ago

    Englewood, Colorado, United States Labcorp Full time

    LabCorp is seeking a Customer Service Support Representative to join our team in Englewood, CO. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.The Customer Service Support Representative will provide product education and handle a...

  • Customer Service Representative

    4 days ago

    Englewood, Colorado, United States JC MECHANICAL HEATING & AIR LLC Full time

    Job DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob OverviewWe're on the lookout for a Customer Service Representative to come aboard our crew. As a vital member of our team, you will engage with clients to pinpoint their needs, handle requests, address concerns, and offer effective solutions to ensure a top-notch...

  • Customer Service Representative

    4 weeks ago

    Englewood, Colorado, United States Circle K Full time

    Store : 2010 W Evans Ave, Englewood, Colorado 80110Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    3 weeks ago

    Englewood, Colorado, United States Circle K Full time

    Store : 2010 W Evans Ave, Englewood, Colorado 80110Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    4 days ago

    Englewood, Colorado, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's exceptional work opportunities. Join us as a Customer Service Representative - Luxury Retail working remotely, and get ready to add a touch of humanity to business interactions. #experienceTTEC At TTEC, we take pride in our purpose-driven environment, amazing team dynamics, and...

  • CSR - Customer Service Representative/Dispatcher

    3 days ago

    Englewood, Colorado, United States KD Service Group Full time

    Job Type Full-time Description OVERVIEW Are you looking for an opportunity to work in a fast-paced work environment for a company that provides critical services to thousands of customers? If so, we may be the right fit for you PriorityOne Group is a full-service commercial kitchen equipment repair company. We provide emergency repair and preventative...

  • Verizon Customer Service Representative

    4 days ago

    Englewood, Colorado, United States Paideia Management Full time

    Verizon Customer Service Representative As a Verizon Customer Service Representative, you will be part of a dynamic team dedicated to providing exceptional communication and assistance to customers. Join our energetic team and receive comprehensive training to become an expert in product knowledge, consultative sales techniques, account activation, delivery...

  • Customer Service Registrar

    3 weeks ago

    Englewood, Colorado, United States HCA Healthcare Full time

    Description Hourly Wage Estimate: / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The...

  • Customer Service Registrar

    4 weeks ago

    Englewood, Colorado, United States HCA Healthcare Full time

    Description Hourly Wage Estimate: / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The...

  • Customer Service Associate/ Senior Customer Service Associate

    4 days ago

    Englewood, Colorado, United States Shane Co. Full time

    Customer Service Associate at Shane Co.Are you someone who enjoys providing exceptional customer service and ensuring every guest leaves with a smile? Join our team as a Customer Service Associate at Shane Co. and be a part of creating extraordinary moments for our customers. No previous jewelry experience required, as we provide comprehensive training to...

  • Courier/Service Representative

    3 weeks ago

    Englewood, Colorado, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step LabCorp seeking a Service Representative/Courier to join our...

  • Courrier / Service Representative

    3 weeks ago

    Englewood, Colorado, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step LabCorp seeking a very reliable Service Representative to join...

  • Courier / Service Representative

    3 weeks ago

    Englewood, Colorado, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step LabCorp seeking a very reliable Service Representative to join...

  • Customer Service Registrar Evenings and Nights

    3 weeks ago

    Englewood, Colorado, United States HCA Healthcare Full time

    Description Hourly Wage Estimate: / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The...

  • Customer Service Registrar Evenings and Nights

    4 weeks ago

    Englewood, Colorado, United States HCA Healthcare Full time

    Description Hourly Wage Estimate: / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The...

  • Business Services Representative-Business Development

    4 days ago

    Englewood, Colorado, United States First Citizens Bank Full time

    Overview:Forever Strong. What sets First Citizens apart? Strong leadership, enduring values and a commitment to helping people and businesses prosper.The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related...

  • Service Representative/Medical Courier

    3 weeks ago

    Englewood, Colorado, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career stepLabCorp seeking a Service Representative/Courier to join our...

  • Service Representative/Medical Courier

    4 weeks ago

    Englewood, Colorado, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career stepLabCorp seeking a Service Representative/Courier to join our...