E-Banking CSR

1 month ago

Atlanta, Georgia, United States Metro City Bank Full time
Title: E-Banking CSR
Department: Operations
Reports to: Operations Manager
Overview:
The E-Banking CSR is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all E-Branch activities.
Essential Duties:
  • Provide E-Banking expertise for Metro City customers with E-Banking needs, including hardware and software troubleshooting and findings.
  • Be one of the go-to people for E-Banking knowledge within the bank, including knowledge of processes, systems, policy, and procedures.
  • Process E-Banking operational functions; complete and maintain E-Banking products and service documentation, procedures, and forms.
  • Proactively look for ways to solve E-Banking problems and to improve E-Banking processes, reporting, etc.
  • Ensure remarkable customer experiences in our digital and remote service products. Resolve customer complaints and issues promptly and communicate all customer service-related issues/problems to management.
  • Maintain knowledge and ensure compliance with all applicable State and Federal banking regulations, bank policies, and procedures, including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies. Timely completion of Compliance training.
  • Monitors and reports suspicious activity to the BSA Officer
  • Promote and maintain positive relations with all contacts, customers and potential customers
  • Perform all duties in compliance with BSA/AML regulations and requirements
  • Ensure proper customer information is collected and OFAC verification is performed before opening an account
  • Perform Risk Rating Assessment and Due Diligence for all customers
Previous Work
Experience:
  • Previous Banking and Customer Service experience preferred
  • Previous experience with FIS Horizon Deposit origination preferred
  • Software skills including Microsoft Office, Adobe, Internet, and Email
  • Ability to write routine reports and correspondence
Work Environment:
  • This job operates in a professional work environment.
  • The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands:
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
AAP/EEO Statement:
  • Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons
Other Duties:
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)Estimated Salary: $20 to $28 per hour based on qualifications.

  • Sr. Strategic Sourcing Manager Corporation

    1 month ago

    Atlanta, Georgia, United States TK Elevator Full time

    What we expectThe first 3 letters in workplace safety are Y-O-U TK Elevator is currently seeking a Sr. Strategic Sourcing Manager in Atlanta, GA.Responsible for strategy development, execution, leading strategic sourcing events, and negotiating acceptable terms and conditions with suppliers according to TK Elevator's approved processes to mitigate risk.This...

  • Customer Service Representative

    2 months ago

    Atlanta, Georgia, United States Classic Collision Inc Full time

    Customer Service RepresentativeClassic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:To offer quality service to its customers with integrity and honesty.Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...

  • Commercial Vice President

    4 weeks ago

    Atlanta, Georgia, United States CRH Full time

    Job ID: #Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. Leviat's engineered products and innovative construction solutions are used in a variety of market segments from residential, non-residential and infrastructure, enabling users to build better, stronger, safer, and faster. The...

  • CSR / Data Entry

    4 days ago

    Atlanta, United States Collabera Full time

    Currently in the office 3 day per month and the remainder remotely from home. Client: Banking and Finance Role Title: Data Entry/ CSR Location: Atlanta, GA 30328 Duration: 05- 06 months + Possible Extension Schedule: Mon-Fri : Basic business hours Start date: ASAP Pay rate : $20 -$22/ hr Job Description: The National Accounts Fiber...

  • Retail CSR II-CT

    3 months ago

    Atlanta, United States CenterState Bank Full time

    ** Retail CSR II-CT - Buckhead South - Atlanta, GA** **Job Category****:** Operations **Requisition Number****:** RETAI07352 Showing 1 location **Job Details** **Description** **Job Description** **Position Title:** Retail CSR (Classification I, ICT, II, IICT, III, IIICT) **Division:** Retail/Operations **Reports Directly To:** Assistant Manager/Sales and...

  • Personal Banker II

    3 weeks ago

    Atlanta, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week onboarding and education program that includes rotations in Operations...

  • Personal Banker I BENCH

    4 weeks ago

    Atlanta, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations...

  • Personal Banker II

    1 month ago

    Atlanta, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Personal Banker II

    3 months ago

    Atlanta, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Personal Banker I BENCH

    2 months ago

    Atlanta, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Customer Service Representative

    3 months ago

    Atlanta, United States Invitation Homes Full time

    Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents. The market teams...

  • Sr. Strategic Sourcing ManagerTK Elevator Corporation

    4 weeks ago

    Atlanta, United States TK Elevator Full time

    What we expect The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking a Sr. Strategic Sourcing Manager in Atlanta, GA.Responsible for strategy development, execution, leading strategic sourcing events, and negotiating acceptable terms and conditions with suppliers according to TK Elevator’s approved processes to mitigate...

  • Customer Service Representative, Stone Center

    2 months ago

    Atlanta, United States Dal-Tile Full time

    Customer Service Representative, Stone Center Atlanta , Georgia Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our...

  • Vice President of Partnerships

    1 week ago

    Atlanta, United States Operation HOPE Full time

    JOB DESCRIPTIONVICE PRESIDENT, PARTNERSHIPS, MEMBERSHIPS, SPONSORSHIPS Operation HOPE is dedicated to financial dignity and inclusion. We equip young people and adults with the financial tools and education to secure a better future—coaching them through their personal aspirations and life’s challenges and facilitating their journey to financial...

  • Vice President of Partnerships

    1 day ago

    Atlanta, United States Operation HOPE Full time

    JOB DESCRIPTIONVICE PRESIDENT, PARTNERSHIPS, MEMBERSHIPS, SPONSORSHIPS Operation HOPE is dedicated to financial dignity and inclusion. We equip young people and adults with the financial tools and education to secure a better futurecoaching them through their personal aspirations and lifes challenges and facilitating their journey to financial independence....

  • Vice President of Partnerships

    2 days ago

    Atlanta, United States Operation HOPE Full time

    JOB DESCRIPTIONVICE PRESIDENT, PARTNERSHIPS, MEMBERSHIPS, SPONSORSHIPS Operation HOPE is dedicated to financial dignity and inclusion. We equip young people and adults with the financial tools and education to secure a better futurecoaching them through their personal aspirations and lifes challenges and facilitating their journey to financial independence....