![Metro City Bank](https://media.trabajo.org/img/noimg.jpg)
E-Banking CSR
1 month ago
Department: Operations
Reports to: Operations Manager
Overview:
The E-Banking CSR is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all E-Branch activities.
Essential Duties:
- Provide E-Banking expertise for Metro City customers with E-Banking needs, including hardware and software troubleshooting and findings.
- Be one of the go-to people for E-Banking knowledge within the bank, including knowledge of processes, systems, policy, and procedures.
- Process E-Banking operational functions; complete and maintain E-Banking products and service documentation, procedures, and forms.
- Proactively look for ways to solve E-Banking problems and to improve E-Banking processes, reporting, etc.
- Ensure remarkable customer experiences in our digital and remote service products. Resolve customer complaints and issues promptly and communicate all customer service-related issues/problems to management.
- Maintain knowledge and ensure compliance with all applicable State and Federal banking regulations, bank policies, and procedures, including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies. Timely completion of Compliance training.
- Monitors and reports suspicious activity to the BSA Officer
- Promote and maintain positive relations with all contacts, customers and potential customers
- Perform all duties in compliance with BSA/AML regulations and requirements
- Ensure proper customer information is collected and OFAC verification is performed before opening an account
- Perform Risk Rating Assessment and Due Diligence for all customers
Experience:
- Previous Banking and Customer Service experience preferred
- Previous experience with FIS Horizon Deposit origination preferred
- Software skills including Microsoft Office, Adobe, Internet, and Email
- Ability to write routine reports and correspondence
- This job operates in a professional work environment.
- The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)Estimated Salary: $20 to $28 per hour based on qualifications.
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