Sr Account Representative

3 days ago

Potomac, Maryland, United States Exelon Full time

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

Support strategic development of plans and unique opportunities to meet the expectations of our commercial customers. Provide world class customer experience by directly engaging customers proactively and as needed. Perform account manager tasks to ensure high customer satisfaction, which could include but not limited to addressing billing and rate inquiries, service delivery concerns, coordination of sustainability proposals and projects, emergency response and other matters of interests that could possibly require engagement after work hours and on weekends. The Sr. Account Representative will also work to build and grow internal / external relationships to partner on strategic efforts to drive continuous improvement; promote relevant programs such as energy efficiency offerings, fleet electrification programs, economic development incentives, etc. Additionally, this role will educate and inform customers on legislation and policies of interests; establish and maintain an effective and valuable relationship to position the utility as their trusted energy advisor. Provide, promote, and support communications to customers to ensure understanding of issues and resolution, generate interest and participation in programs, sponsored events, and other opportunities to strengthen relationships. Finally, this role will continuously innovate to increase our value to customers. He or She will mine our database and CRM to learn as much as we can about our commercial customers and support the vision of leadership, measure results of all efforts and regularly report on outcomes Position may be required to work extended hours for coverage during storms or other emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Support the development and implementation of business plans to improve customer satisfaction; track and report progress regularly for leadership, provide action and recommendations for progress. (25%)
  • Manage escalated customer issues as needed to ensure resolution. This includes direct response to customer needs and/or partnering with SMEs to ensure high customer satisfaction. Track and report outcomes. (20%)
  • Partner with Customer Advocacy, Call Center Operations, Large Customer Services, New Business, Economic Development, External Affairs, and other internal stakeholders to innovate and increase efficiencies and customer satisfaction; provide needed services and support with customer matters. (15%)
  • Manage and leverage Customer Relationship Management Database to capture interactions with customers and stakeholders. Mine data for trends and analysis to identify opportunities for continuous improvement. (15%)
  • Proactively engage specific customers to ensure continued satisfaction, strong relationship, and partnership opportunities (10%)
  • Assist Manager, Business Strategy and Support Services to drive customer satisfaction for SMB. Serve as mentor for E01, E02 and NE account representatives and professionals. (10%)
  • Partner with Government and External Affairs to represent BGE at key venues and meetings to promote appropriate services and information (5%)

JOB SCOPE

Work routinely involves internal and external issues that require superior resolution regarding commercial customer satisfaction. Partnerships with internal colleagues and departments to promote and sell company products and services. Collaboration with leadership and peers to strategize and execute actions that will resolve reliability and billing issues and leverage relationships with customers to coordinate their involvement and support in relevant projects and programs to support their business and BGE. Daily activities require ensuring assigned customers are receiving direct proactive world class service and that the business continues to include the commercial customer segment in all opportunities to enhance service, programs and projects to drive high customer satisfaction. This would include assisting with and leading research efforts, tracking progress of projects, making recommendations, and reporting to leadership. This requires the account manager to possess a comprehensive knowledge of company rates, riders, departmental roles and responsibilities, policies, work practices and safety to affectively align customer needs with company resources. Activities routinely involve mentoring of less experienced peers, back-up supervisory duties, and special assignments i.e. teams, committees, and projects. Additional individual job development and value-added activities are expected. Ensure safe work performance. Budgetary management and impact is minimal

MINIMUM QUALIFICATIONS

Bachelor's degree with 4-7 years' experience, or in lieu of bachelor's degree, 6-9 years of diverse business experience, either internally or externally. Emphasis should be in customer service, analytics and communications. Strong and effective written, oral and presentation skills, technical and financial aptitude, proficient computer skills, strong relationship building, negotiation experience, and customer service orientation. Works independently and confidently in team settings. Requires a valid driver's license and use of personal vehicle. Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.

PREFERRED QUALIFICATIONS

Bachelor's Degree in the field of business, communications, customer service or engineering.

  • Sr Veg Mgmt Program Manager

    2 weeks ago

    Potomac, Maryland, United States Exelon Full time

    Join us in transforming the future of energy! We are Exelon, a driving force behind a sustainable and brighter tomorrow. We are looking for problem solvers, innovators, and community builders to be part of our team. Together, we create solutions that empower our cities and communities to thrive. At Exelon, we are fueled by purpose-driven individuals who...

  • AML/BSA Analyst

    2 weeks ago

    Potomac, Maryland, United States EagleBank Full time

    Overview:We are a values driven organization putting Relationships FIRST . EagleBank (NASDAQ EGBN) is focused on being Flexible, Involved, Responsive, Strong , and Trusted . By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is...

  • Patient Service Coord MHUC

    4 days ago

    Potomac, Maryland, United States MEDSTAR HEALTH Full time

    MedStar Health Urgent Care is committed to providing world-class, compassionate care to every patient, every time, at every touch point during the experience. All associates are accountable for their role in meeting patient experience standards.Serves as the initial contact person at the medical practice. Greets patients in a service oriented and...

  • Part Time Accountant

    3 weeks ago

    Potomac, United States Harris Teeter Full time

    **This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires being responsible for the bookkeeping, accounting functions, and the overall operation of the accounting...

  • Customer Care Representative

    3 weeks ago

    Potomac, United States Tri Pointe Homes Holdings, Inc. Full time

    Overview: **Tri Pointe Homes DC Metro is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative**.** **Position Highlights**: To deliver great customer experiences to homeowners, while following company expectations. **Position Responsibilities**: - Perform accurate assessments of all service...

  • Account Manager

    1 month ago

    Potomac, United States Carlos Covarrubias - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingOpportunity for advancementPaid time offProfit sharingSigning bonusTraining & developmentROLE DESCRIPTION:As an account manager for Carlos Covarrubias State Farm agency, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting...

  • Customer Care Representative

    1 month ago

    Potomac, United States Tri Pointe Homes Holdings, Inc. Full time

    Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes DC Metro is looking for an experienced,...

  • Universal Banker

    1 month ago

    Potomac, United States Trustar Bank Full time

    Job DescriptionJob DescriptionTrustar Bank is a community bank conceived to meet the banking needs of businesses and individuals in the greater metropolitan Washington DC area. The Organizers of the Bank are experienced bankers, bank investors, and business professionals in the Bank’s target market area. Rapid consolidation in the Bank’s target market...

  • Universal Banker

    4 weeks ago

    Potomac, United States Trustar Bank Full time

    Trustar Bank is a community bank conceived to meet the banking needs of businesses and individuals in the greater metropolitan Washington DC area. The Organizers of the Bank are experienced bankers, bank investors, and business professionals in the Bank’s target market area. Rapid consolidation in the Bank’s target market has created an opportunity for a...

  • Sr Veg Mgmt Program Manager

    2 weeks ago

    Potomac, United States Exelon Full time

    Job Description Description We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven...

  • Admissions Representative in Washington, DC

    2 days ago

    Potomac, United States Eckerd Connects Full time

    Odle Management – A subsidiary of Eckerd Connects Reports to the OA Supervisor and is a salaried, exempt position. Responsible for conducting outreach and direct recruitment activities, interfacing with other outreach contractors, and determining student qualifications for enrollment in support of the center’s residential, non-residential, and Other...

  • Commercial Credit Analyst

    6 days ago

    Potomac, United States Sentral Services Full time

    This position has the primary responsibility of facilitating the commercial loan department by providing financial statement and comprehensive written credit analysis. The individual will have the skills necessary to independently prepare comprehensive loan presentations and annual reviews, analyze financial statements, prepare thorough financial and cash...

  • AML/BSA Analyst

    1 month ago

    Potomac, United States EagleBank Full time

    Overview: We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is...

  • AML/BSA Investigator

    1 month ago

    Potomac, United States EagleBank Full time

    Overview We are a values driven organization putting Relationships FIRST . EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong , and Trusted . By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. ...

  • Volleyball Coach

    1 month ago

    Potomac, United States German International School Washington D.C. Full time

    Job DescriptionJob DescriptionWho we are: The German International School Washington D.C. is a leading international school in the Washington DC metro area. For over 60 years, GISW has been teaching children from preschool through twelfth grade. Aside from being the first MINTEC certified school in the USA, GISW offers a U.S. High School Diploma as well as a...

  • Soccer Coach

    1 month ago

    Potomac, United States German International School Washington D.C. Full time

    Job DescriptionJob DescriptionWho we are: The German International School Washington D.C. is a leading international school in the Washington DC metro area. For over 60 years, GISW has been teaching children from preschool through twelfth grade. Aside from being the first MINTEC certified school in the USA, GISW offers a U.S. High School Diploma as well as a...

  • Soccer Coach

    4 weeks ago

    Potomac, United States German International School Washington D.C. Full time

    Job DescriptionJob DescriptionWho we are: The German International School Washington D.C. is a leading international school in the Washington DC metro area. For over 60 years, GISW has been teaching children from preschool through twelfth grade. Aside from being the first MINTEC certified school in the USA, GISW offers a U.S. High School Diploma as well as a...

  • Sales Manager William F. Bolger Center Aramark

    3 weeks ago

    Potomac, United States Iacconline Full time

    **Sales Manager - William F. Bolger Center** **Aramark** Potomac, MD **Job Description** **Overview** Aramark (NYSE: ARMK) proudly serves the worlds leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries...

  • Sales Associate- Potomic Mills

    1 month ago

    Potomac Mills, United States The Children's Place Full time

    Location: Woodbridge, Virginia Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate...

  • Executive Director

    4 weeks ago

    Potomac Falls, United States Sunrise Senior Living Full time

    JOB OVERVIEW RELOCATION INCENTIVE! Sunrise Senior Living is looking for an experienced Executive Director to join our vibrant Virginia market at our Countryside community in Sterling, VA. We need an accomplished ED who can spearhead a $20 million Capital Expenditure (CapEx) renovation project, collaborating closely with C-suite and Owner group.The...

  • Executive Director

    3 weeks ago

    Potomac Falls, United States Sunrise Senior Living Full time

    JOB OVERVIEW Relocation Incentive!Sunrise Senior Living is looking for an experienced Executive Director to join our vibrant Virginia market at our Countryside community in Sterling, VA. We need an accomplished ED who can spearhead a $20 million Capital Expenditure (CapEx) renovation project, collaborating closely with C-suite and Owner group.The Executive...

  • Executive Director

    1 month ago

    Potomac Falls, United States Sunrise Senior Living Full time

    Overview Relocation Incentive!Sunrise Senior Living is looking for an experienced Executive Director to join our vibrant Virginia market at our Countryside community in Sterling, VA. We need an accomplished ED who can spearhead a $20 million Capital Expenditure (CapEx) renovation project, collaborating closely with C-suite and Owner group.    The...

  • Nursing Director

    2 weeks ago

    Potomac Falls, United States Sunrise Senior Living Full time

    OverviewThe Resident Care Director (RCD) serves as the nursing clinical leader for the community and is responsible to lead and manage the health and wellness along with coordination of care and services to residents within the community. Responsible for oversight and implementation of all Care programs, regulatory compliance, recruiting, and performance...