Member Relationship Specialist
2 weeks ago
A local credit union is seeking a Member Relationship Specialist to serve as the primary liaison between the member and the credit union. In this role, you will assist in all lending activities and provide a variety of transactional services to members of the credit union.
The ideal candidate will have lending experience in some capacity whether it be origination, processing or underwriting; other financial institution customer service and cash handling skills are preferred as well.
This is a full-time position with a Monday to Friday schedule and includes great benefits such as health insurance, matching 401(k), employee discounts, and much more.
Apply today for immediate consideration
Hours
Full-time, Monday to Saturday, 8:00am-5:00pm
Location
Kailua-Kona, Big Island
Pay
$41,000 to $59,000 a year
Responsibilities
- Greet and welcome members and visitors.
- Provide prompt and efficient service when processing transactions.
- Provide account information and service-related information to members in person and over the phone.
- Respond to member's requests, problems, and complaints in a timely manner.
- Receive and respond to all loan inquiries regarding rates, terms, requirements and other loan features.
- Open new accounts and service existing accounts.
- Promote credit union products and services as appropriate.
- Maintain knowledge on all credit union products and services.
- Address account discrepancies in a timely and accurate manner.
- Perform other duties as required.
Qualifications
- High school diploma or equivalent required.
- Business school graduate with 1 year of related work experience.
- Minimum 2 years of work experience in a related field.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong communication (verbal, written, interpersonal) skills.
- Strong analytical, organizational, and problem-solving skills.
- Excellent active listening skills.
- Maintain high levels of confidentiality.
- Motivated, trustworthy, hardworking.
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