Customer Service Supervisor

3 weeks ago


Cherry Hill, New Jersey, United States KOHLS Full time

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do

Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer ServiceMeet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goalsCoach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelinesSupport the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standardsSupport inventory accuracy by timely and accurate completion of all required merchandise disposition practicesOversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl's are responsible for:

Leading with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment; taking appropriate partners as neededModeling, guiding and providing direction to associatesDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesSupporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingPreventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss PreventionMonitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on dutyUse key performance indicators (KPIs) to make informed business decisions that drive overall store resultsAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersKey holder responsibilities include opening and closing store processes, and providing direction to associatesOther responsibilities as assigned

What Skills You Have

Required

Must be at least 18 years of age or olderExperience supervising teams or associates to include the responsibility for coaching to achieve daily goalsStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidays

Preferred

2 years experience in retail or similar industry

Pay Starts At: $20.75

  • Cherry Hill, New Jersey, United States Helios Service Partners Full time

    HVAC/R Service Technicians perform diagnostics, repair, maintenance, and installation for various light commercial HVAC/R equipment. Our technicians deliver quality repairs promptly, uphold equipment standards, and establish trusted client relationships. WHAT MAKES US DIFFERENT: Competitive hourly wages Up to $5,000 sign-on bonus Company vehicle Daily home...


  • Cherry Hill, New Jersey, United States Edmund Optics Full time

    Overview Provides exceptional customer service with a friendly and positive attitude. Performs routine customer order processing functions; receive and respond to customer inquiries, complaints and/or orders; processing of customer returns and backorder requests; provides sales support for Americas Sales Territory. Able to efficiently and effectively...


  • Cherry Hill, New Jersey, United States Highgate Hotels, Inc. Full time

    The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Hotel Hospitality Office Supervisor, Office, Supervisor, Hospitality, Hotel, Operations, Business Services


  • Cherry Hill, New Jersey, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service – Cherry Hill, NJ LHH is proactively recruiting for a Customer Service position near Cherry Hill, NJ. This position is a Contract (Long Term Temp). They are on a hybrid schedule. The anticipated pay range is between $18 to $20/hr. depending on experience. Person needs to be able to start ASAP. Benefit...


  • Cherry Hill, New Jersey, United States Public Storage Full time

    Job DescriptionJob DescriptionCompany DescriptionPublic Storage is the self-storage industry leader and we are Hiring NowEarn $16.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)Employees become eligible for Full-time Benefits by working an...


  • Cherry Hill, New Jersey, United States Residence Inn Cherry Hill Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Cherry Hill, New Jersey, United States Residence Inn Cherry Hill Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Cherry Hill, New Jersey, United States Crate & Barrel Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...


  • Cherry Hill, New Jersey, United States Midas Full time

    Midas JobID: [Auto Service Technician] As an Automotive Service Writer at Midas, you'll: Deliver exceptional customer service while listening to and consulting customers; Follow up with customers, services requested, estimated completion times, etc; Deliver and discuss pricing estimates with customers as well as promote shop service specials; Maintain...


  • Cherry Hill, New Jersey, United States Orkin Llc Full time

    Overview For Those Who Like Being the Best, Join the Best in Pests.As an Orkin Home Services Inspector, you get the advantage of a highly persuasive pitch: top-notch protection from the industry leader with more than 120 years of experience. You'll also have the satisfaction of helping homeowners protect their most valuable asset. It's a role that combines...


  • Cherry Hill, New Jersey, United States Aramark Uniform Services Full time

    Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional...


  • Cherry Hill, New Jersey, United States Icahn Automotive Group LLC Full time

    External DescriptionOverview Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution...


  • Cherry Hill, New Jersey, United States Jewish Federation of Southern NJ Full time

    Fee for Service Adult and Adolescent TherapistJoin a growing and dynamic practiceFor over 75 years JFCS has been providing outstanding mental health services to all member of the South Jersey Community. We are currently seeking licensed clinical social workers who are passionate about therapy and continued professional education and growth.Applicants who...


  • Cherry Hill, New Jersey, United States Rollins Full time

    ** Pest Control Service Technician (Will Train)** **Job Category****:** Outside Service Technician **Requisition Number****:** PESTC022673 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Service Technicians** are committed to this purpose. Orkin is the pest...


  • Cherry Hill, New Jersey, United States Penn Medicine Full time

    DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at...

  • Food Service

    1 week ago


    Cherry Hill, New Jersey, United States Jewish Community Center Full time

    Job Summary: Support the Sous Chef in the kitchen. The food service employee will assemble sandwiches and salads, make menu items, package menu items, wash dishes, as well as other tasks that arise in the kitchen. Job Responsibilities: Work well within a team environment Assist with food preparation Keep kitchen and work areas clean Set up and replenish grab...


  • Cherry Hill, New Jersey, United States Cooper University Health Care Full time

    LEAD PATIENT SERVICES REP Cherry Hill, NJ Job ID 16681 Job Type Full Time Shift Day Specialty Clerical/Administrative Apply About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most...


  • Cherry Hill, New Jersey, United States Jewish Federation of Southern NJ Full time

    Job Summary:To provide welcoming, friendly service to all guests and members of the JCC and Federation agencies in person, over the phone and via e-mail. The Guest Services Lead Associate will assist the Member Experience Manager and Assistant Director of Membership by acting as a liaison to all guest services staff and to those entering the building...


  • Cherry Hill, New Jersey, United States Orion Talent Full time

    Position Details:Title: Field Service Technician Location: Cherry Hill, NJ (Corporate office is in Cherry Hill, New Jersey although the position is open for any applicants based on EST or CST). Shift: Dayshift Compensation: $30/hr - $35/hr Benefits: 401k retirement plan with company match Medical, dental, and vision insurance options 2 weeks' vacation, 6...


  • Cherry Hill, New Jersey, United States EverVet Partners Full time

    Overview:is accepting applications for a highly motivated, Veterinary Client Service Representative/Receptionist. Qualified applicants must be a team player, able to multi-task effectively, have good attention to detail, exceptional customer service and communication skills. A positive attitude is a must. Experience with exotic species is a plus. Knowledge...