Customer Care Representative
2 weeks ago
Category : Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit
This position will be based on-site at our Brownsville, Texas location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customersResponding to inbound customer and partner digital inquiries, using methods and verbiage defined by managementAnswer Operator calls (internal/External)Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customerEnsuring that customer requests for reservations and other services are met and confirmed within the guidelines established by managementSensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be metPresenting, a positive view of the company and its properties when interacting with customers and fellow employees at all timesEscalating difficult and complex situations to Team Leaders as they ariseWork with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicatedProvide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offeringsWorks diligently to support company culture and team philosophy throughout the property.Comply with all departmental and company policies including company business ethics guidelines.Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential informationBe willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questionsDemonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Future," and values of Fast, Fun, Friendly, Fresh and Focused in all we doExhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service roleEffective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquetteKnowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous;Proficiency in basic Windows and MS Office packages is very importantStrong verbal communication skillsLanguage Requirements: Bilingual (English & Spanish)Experience handling customer calls in a 24x7 sales-oriented inbound environmentExperience handling reservations or in the casino / hospitality industry is considered a plusMust be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
-
Customer Care Representative
4 days ago
Brownsville, Texas, United States Teleperformance USA Full timeCategory : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...
-
Brownsville, Texas, United States Teleperformance USA Full timeCategory : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...
-
Registered Nurse Progressive Care PRN
1 month ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription Do you have the careeropportunities you want in your current role? We have an exciting opportunityfor you to join the nations largest provider of healthcare services as a RegisteredNurse in the Progressive Care Unit. We offer you anexcellent total compensation package, including competitive salary, excellentbenefit package and growth...
-
Technical Support Representative
6 days ago
Brownsville, Texas, United States Teleperformance USA Full timeCategory : Technical SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global...
-
Registered Nurse Progressive Care
6 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Valley Regional Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Registered Nurse Progressive Care to join our healthcare family.BenefitsValley Regional Medical Center,...
-
Physical Therapist Acute care
6 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionDo you have the career opportunities as a Physical Therapist you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsValley Regional Medical Center, offers a total rewards package...
-
Hospice Community Relations Representative
6 days ago
Brownsville, Texas, United States PruittHealth Full timePruittHealth Hospice is expanding to Brownsville, TN and is seeking a dynamic sales professional to introduce PruittHealth Hospice to the healthcare community. PruittHealth was founded in 1969 and is a GA based company that is nationally ranked but operates mostly in GA, NC, SC, and FL. For many, many year, PruittHealth has successfully cared for the...
-
Youth Care Worker 1st Shift
6 days ago
Brownsville, Texas, United States Upbring Full timeOverviewAbout Upbring At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. About our Children's SheltersMany...
-
Sales Associate
6 days ago
Brownsville, Texas, United States teamworkonline Full timeCome join America's Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family Our winning tradition doesn't just happen on the field, it extends into our communities and retail stores. The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team,...
-
Certified Respiratory Therapist CRT PRN
6 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionDo you have the PRN career opportunities as a Certified Respiratory Therapist CRT PRN you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsValley Regional Medical Center, offers a...
-
Unit Secretary PRN
6 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Unit Secretary PRN with Valley Regional Medical Center you can be a part of an organization that is devoted to giving backBenefitsValley Regional Medical Center, offers a total rewards package that supports the health, life,...
-
PBX Operator PRN
6 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) PBX Operator PRN with Valley Regional Medical Center you can be a part of an organization that is devoted to giving backBenefitsValley Regional Medical Center, offers a total rewards package that supports the health, life,...
-
Pharmacy Technician II
6 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionDo you have the career opportunities as a(an) Pharmacy Technician II you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsValley Regional Medical Center, offers a total rewards...
-
Orthopedic Surgery Physician
1 month ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription Specialization:Orthopaedic SurgeryJob Summary:Valley Regional Medical Center is seeking to recruit a general orthopaedic surgeon to join a well-established practice of 16 orthopaedic surgeons expanding to South Texas.Qualified Candidates:Board certified or board eligible following an ACGME orthopaedic surgery residencySignificant need in the...
-
Obstetrics and Gynecology Physician
4 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescriptionSpecialization:Obstetrics and GynecologyJob Summary:Brownsville-native OB/GYN, who has been providing care to the area since 2006, is excited to add a colleague to his busy practice.Candidates with experience or new residents will be consideredJ1 and H1b visas welcomeAmbulatory servicesIn-office proceduresInfertility consultations and...
-
Obstetrics and Gynecology Physician
2 months ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription Specialization:Obstetrics and GynecologyJob Summary:Brownsville-native OB/GYN, who has been providing care to the area since 2006, is excited to add a colleague to his busy practice.Candidates with experience or new residents will be consideredJ1 and H1b visas welcomeAmbulatory servicesIn-office proceduresInfertility consultations and...
-
Nurse Extern PRN
6 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionDo you have the PRN career opportunities as a(an) Nurse Extern PRN you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsValley Regional Medical Center, offers a total rewards...
-
Medical Assistant
6 days ago
Brownsville, Texas, United States Upbring Full timeOverviewAbout Upbring At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. About our Children's SheltersMany...
-
Dermatology Physician
1 month ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription Specialization:DermatologyJob Summary:Seeking a Dermatologist to join a well-respected, multi-specialty practice in Brownsville, Texas.Qualified Candidates:x6 ENTsx1 Audiologisttenured staff to include MAsM-F 8:30am-5:30pmNo weekendsNo callMOHS not requiredIn-office proceduresCollegial atmosphere where everyone gets...
-
Phlebotomist Noncert PRN
7 days ago
Brownsville, Texas, United States HCA Healthcare Full timeDescription IntroductionDo you want to join an organization that invests in you as a(an) Phlebotomist Noncert PRN? At Valley Regional Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsValley Regional Medical Center, offers a total rewards...
