NOC Analyst

The Communications Analyst implements, maintains and troubleshoots CISCO Communications systems for all locations, This position provides integration and consulting services to all internal departments and systems. The Communications Analyst provides support for communications processes.

Required Skills & Experience

• Typically requires a high school diploma or GED and three (3) years of related experience or an equivalent combination. A bachelor's degree is preferred.
• Knowledge of seasoned mainline Cisco routing and switching architectures.
• WAN/LAN troubleshooting skills are required and implementation skills are nice to have.
• Strong network management and documentation skills.
• Microsoft Office fluency (Visio, Excel, Word, etc).
• Knowledge of Cleo VLTrader administration (Enterprise file transfer and AS/2) is preferred as is Fortinet.
• Cisco VoIP – CUCM, CUC, CUPS, etc.
• Cisco Wireless LAN.
• Cisco Security - ISE, ASA, FirePOWER, etc.
• Network Management Platform – Cisco Prime Infrastructure, WLC, NetFlow, Nagios
  
  What You Will Be Doing
  
  Daily Responsibilities
  • Acts as liaison between intercompany IT departments that spains east coast to west coast time zones.
  • Assists with opening tickets and identifying appropriate parties to support operations after normal US hours of operation.
  • Monitors, reports, and manages capacity for data communications.
  • Monitors and maintains network management and file transfer tools.
  • Provides second level data communication support & problem resolution.
  • Provides data communication architecture planning and implementation.
  • Assists and provides backup for Voice Communications Analysts with voice/data integration.
  • Implements and maintains site-to-site VPN.
  • Evaluates communications related hardware and software.
  • Creates and maintains technical documentation, diagrams, and business recovery procedures.
  • Reviews, audits, and ensures the accuracy of all communications invoices
  • Provides project management for communications implementations.
  • Performs other duties as assigned.