Senior Systems Engineer

We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.Being a Senior Systems Engineer at iManage Means...
You will play a key role as a part of our global IT organization in designing, installing, administering, and optimizing the network. This includes maintaining high performance of business applications, ensuring the availability of client/server applications, configuring new implementations, and developing processes for ongoing management of the network environment.
In addition, you will be responsible for the operations and support of the server and infrastructure environment of iManage. You will perform all tasks associated with supporting storage, virtualization, and server systems including standardization, software distribution, troubleshooting, patching, etc.
iM Responsible For...

• Prioritizing and executing tasks in a time-sensitive environment.
• Maintaining and enhancing the MECM (Microsoft Endpoint Configuration Manager) environment to support modern desktop management co-management with Intune.
• Assisting and improving processes related with day-to-day SCCM service delivery, as well as providing support the recommendations around SCCM vs. Intune and/or hybrid implementations.
• Administrating Microsoft System Center Configuration Manager (SCCM), deploying Microsoft patches and creating custom deployment packages.
• Supporting the design and implementation of Intune / Azure mobile device management with SCCM and Office 365 / Exchange hybrid environments.
• Patch Management using SCCM for end user machines as well as Infrastructure Servers.
• Package creation, deployment and reporting.
• Creating Security Policy, Device Compliance, Troubleshooting Modern Device Management (MDM) issues in Intune.
• Obtaining product specific knowledge of the firm's key products and develop an understanding of how the underlying components are structured and how potential vulnerabilities may affect the platform.
• Working with threat intel and analysis tools and vendors to identify, automate, manage and prioritize continually changing threats.
• Performing day-to-day monitoring of private and public cloud, VM and container, vulnerability management systems and scans ensuring accuracy and data integration into the SIEM.
• Deploying, managing, and maintaining all endpoint related TVM systems including asset & service scanning, vulnerability management and EDR.
• Reviewing scans and performing threat analysis of detected vulnerabilities then work with other teams and management to prioritize accordingly.
• Collaborating with asset owners and the business for timely remediation of threats and vulnerabilities.
• Customizing reports on assessment findings and summarizing to facilitate remediation tasks for various teams.
• Building and maintaining TVM SLA & KPI tracking tools to ensure team and company compliance.
• Assisting team with shared administration and management tasks.
• Interfacing with infrastructure and other teams throughout the organization with the objective to provide high quality and low friction, security operations services.
• Preparing and documenting standard operating procedures.

iM Qualified Because I Have...

• 5+ years of experience working in Technical Support/Networking Environments.
• Bachelor's or Master's Degree in Information Technology or related field.
• Experience with Microsoft Endpoint Configuration Manager (MECM) configuration and troubleshooting.
• Microsoft Intune configuration and troubleshooting experience, as well as experience in Modern Workplace systems such as Azure/Intune and Co-Management.
• Participated in creating Security Policy, Device Compliance, Conditional Policies, Autopilot, Troubleshooting Modern Device Management (MDM) issues.
• The ability to provide recommendations around SCCM vs. Intune and/or hybrid implementations, Windows Update for business.
• Strong PowerShell scripting, SQL Queries, reporting and basic troubleshooting with Conditional Access Policies management in Intune.
• Expertise in Window In place Upgrades (IPU) & OSD, app Patch management experience leveraging inputs from Desktop analytics and endpoint Analytics.
• Strong ability to troubleshoot day to day operations, performing monitor and tuning system performance, and providing administration, configuration, installation, deployment and maintenance.
• Demonstrable experience understanding security for both private and public cloud environments.
• Experience using one, or more, of the major market-leading vulnerability management solutions such as Rapid 7, Qualys or Tenable.
• Exposure and/or experience using container scanning systems such as Sysdig or Twistlock.
• Hands on management of endpoint solutions from one of the leading suppliers such as Microsoft Endpoint, CrowdStrike, Carbon Black or TANIUM.
• A firm understanding of, and experience with, DevOps, SRE and SDLC methods, tooling, processes, procedures and the security needs around them.
• Proven knowledge of "Full Stack" cloud development and common cloud architectures.
• In depth operating system experience including Windows Server, CentOS/RedHat and Debian/Ubuntu.
• A definite understanding of PKI & encryption technology, especially SSL/TLS.

Bonus Points if I Have...

• Knowledge and proficiency in Active Directory Domain Services (AD DS) and related technologies.
• Microsoft Teams rooms device management.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways
iM Getting To...

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my 'me time' with my work commitments.
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Own my career path with our internal development framework. Ask us more about this
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.

About iManage...
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we're looking for people who love a challenge. People who are happiest when they're solving problems and collaborating with the industry's best and brightest. That's the iManage way. It's how we do things that might appear impossible. How we develop our employees' strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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