Front Desk Supervisor

2 weeks ago

San Juan Capistrano, California, United States El Caminante Bar & Bungalows Full time
Job Summary

"Love where you work Your journey starts here."

We are looking for a Front Desk Supervisor to join our team at El Caminante Bar & Bungalows located off Pacific Coast Highway 101 in Capistrano Beach, California. Be a part of the fun and join the opening team starting this Summer.

Located on a Capistrano Beach historical site, El Caminante means "the Wanderer." A newly elevated coastal haven that captures panoramic ocean views of the Pacific coast. El Caminante is indescribable. A place to chill. A surfer's calling. A lifestyle hotel where guests embrace living authentically. Elevated. Non-conformist. Vintage yet totally distinct. Where people come to hang out, kick back, and explore Capistrano Beach. Hosting 30 boutique luxury guest bungalows, the high-end haciendas encapsulate coastal living with scenic views. Private patios and the ocean breezes are accessible by way of design. Breath in your next adventure. The electric bike calls for you to take a scenic ride by the beach. The atmosphere charms with a vintage Airstream revealing stories from the past. Located within the iconic El Caminante are three outdoor eating areas. Imagine enjoying an artisanal crafted cocktail at sunset and savoring a delicious dinner after a day of play, take in your incredible Pacific view.

ResponsibilitiesQualificationsAt least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must have a valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
ResponsibilitiesApproach all encounters with guests and associates in a friendly service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Set the standard for guest relations at the Front Desk.
Obtain all necessary information when taking room reservations.
Monitor all V.I.P. and special guest requests.
Review Front Office log and Trace File daily.
Fully comprehend and execute all relevant phases of the front desk computer system.
Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
Be aware of all rates packages and promotions currently underway.
Be familiar with all in-house groups.
Be aware of all closed out and restricted dates.
Follow and enforce all Aimbridge Hospitality hotel credit policies.
Be able to perform all duties of Front Desk Agent.
Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
Ensure the maximization of room revenue through Rooms Merchandising.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting planning and execution.
Help maintain productivity levels at or above budgeted standards.
Perform any other duty as required by management.
Assist in training of new hires and current associates on a regular basis.
Attend meetings as required by management.
Additional InformationCreate schedule for F&B Staff
Monitor food and barista inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
Forecast occupancy prior to placing orders making sure quantity is correct.
Create weekly event calendar for guests.
Monitor Whistle to ensure correct pricing and verify entries to opera.
Assist in responding to guest comments and complaints.
Make sure front desk staff adheres to policy and procedures.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation MinUSD $16.40/Hr.
Compensation MidUSD $20.50/Hr.
Compensation MaxUSD $24.60/Hr. Source: Hospitality Online

  • Front Desk Agent

    7 days ago

    San Juan Capistrano, California, United States El Caminante Bar & Bungalows Full time

    Job Summary"Love where you work Your journey start here."We are looking for a Front Desk Agent to join our team at El Caminante Bar & Bungalows located off Pacific Coast Highway 101 in Capistrano Beach, California. Be a part of the fun and join the opening team starting this Summer.Located on a Capistrano Beach historical site, El Caminante means "the...

  • Front Desk Lead

    2 weeks ago

    San Juan Capistrano, California, United States El Caminante Bar & Bungalows Full time

    Job Summary"Love where you work Your journey starts here."We are looking for a Front Desk Lead to join our team at El Caminante Bar & Bungalows located off Pacific Coast Highway 101 in Capistrano Beach, California. Be a part of the fun and join the opening team starting this Summer.Located on a Capistrano Beach historical site, El Caminante means "the...

  • Hotel Front Desk Supervisor

    1 month ago

    San Diego, California, United States Balboa Park Hotel Full time

    Balboa Park Hotel is seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. Our hotel is known for its commitment to excellence in guest service, providing a welcoming environment for both leisure and business travelers.Position Overview: As a Front Desk Supervisor, you will play a pivotal role in maintaining the high...

  • Operations Supervisor

    8 hours ago

    San Juan Capistrano, California, United States El Caminante Bar & Bungalows Full time

    Job SummaryThe Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating...

  • Front Desk Supervisor

    6 days ago

    San Diego, California, United States Courtyard San Diego Downtown Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...

  • Front Desk Supervisor

    2 weeks ago

    San Rafael, California, United States AC Hotel San Rafael Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualificationsAt least 2 to 3 years of...

  • Housekeeping Supervisor 23.50

    6 days ago

    San Juan Capistrano, California, United States El Caminante Bar & Bungalows Full time

    Job SummaryThe Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her...

  • Front Desk Agent

    2 months ago

    San Diego, California, United States TownePlace Suites San Diego Downtown Full time

    Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? Then welcome to the Towneplace Suites San Diego/ Downtown As a Front Desk Associate, you will be interacting directly with guests from the time they...

  • Front Desk Agent

    7 days ago

    San Francisco, California, United States Hyatt Centric Fisherman's Wharf San Francisco Full time

    Job SummaryDo you genuinely enjoy meeting with people around the world on daily basis? Are you passionate about creating unforgettable memories for guests? Are you curious about different culture? If your answers are a big "Yes", we've got the perfect job for you Hyatt Centric Fisherman's Wharf has been welcoming guests from all around the world since 1990....

  • Front Desk Agent

    6 days ago

    San Jose, California, United States Hampton Inn San Jose Cherry Ave Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Opener

    6 days ago

    San Francisco, California, United States Crunch Fitness Corporate Full time

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch...

  • Front Desk Agent

    6 days ago

    San Jose, California, United States Aloft San Jose Cupertino Full time

    Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but...

  • Front Desk Agent

    6 days ago

    San Jose, California, United States Aloft San Jose Cupertino Full time

    Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but...

  • Housekeeper Lead

    3 days ago

    San Juan Capistrano, California, United States El Caminante Bar & Bungalows Full time

    Job SummaryA Housekeeper Lead will perform the same duties as a Housekeeper but also serve as the primary point of contact for questions and/or be assigned special projects. In addition to serving as a lead this role is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in...

  • Night Auditor

    7 days ago

    San Juan Capistrano, California, United States El Caminante Bar & Bungalows Full time

    Job Summary"Love where you work Your journey start here."We are looking for a Night Auditor to join our team at El Caminante Bar & Bungalows located off Pacific Coast Highway 101 in Capistrano Beach, California. Be a part of the fun and join the opening team starting this Summer.Located on a Capistrano Beach historical site, El Caminante means "the...

  • Front Desk Agent

    8 hours ago

    San Francisco, California, United States Sage Hospitality Group Full time

    Why us?The YOTEL San Francisco is set to hire a Front Desk Agent (Mission Control Agent) to join our team in serving our associates with creativity and passionWork where you belong Set in one of the most historic buildings in the city, YOTEL San Francisco's Mid-Market area offers a wealth of arts and culture experiences including the Golden Gate Theatre only...

  • Front Desk Agent

    7 days ago

    San Francisco, California, United States The Marker San Francisco Full time

    We are currently looking for an experienced Front Desk Agent for The Marker Hotel in San Francisco. We believe our guests shouldn't be the only ones wanting to keep on coming back – our team members should also Everyone should leave work feeling great about their day, that's why we hire exceptional individuals who not only provide extraordinary experiences...

  • Receptionist- front desk

    2 weeks ago

    San Jose, California, United States White Blossom Care Center Full time

    White Blossom Care Center is looking for a Front Desk Receptionist.The Receptionist position is limited to clerical duties only and is located and limited to the Reception/Administrative area. The main purpose of this position is to attend too and greet visitors and answer telephone.SCHEDULE full time- Responsibilities:-Greet visitors with a friendly and...

  • Guest Experience Expert

    1 month ago

    San Juan Capistrano, California, United States Inn at the Mission San Juan Capistrano, Autograph Collection Full time

    Additional Information Front Desk AgentJob Number Job Category Rooms & Guest Services OperationsLocation Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just...

  • Front Desk Agent

    2 months ago

    San Francisco, California, United States Hyatt Regency San Francisco Downtown SOMA Full time

    What you will be doingAnswer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when...