Customer Experience Associate II

3 weeks ago

Cary, North Carolina, United States Conduent State Healthcare, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Join Conduent's Customer Experience Associate II Team

Remote Work

Payrate: $16.00/hr.

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

Working for You

  • Paid Training
  • Paid vacation and sick time
  • Medical, dental, and vision benefits on day one
  • 401K and matching
  • Employee discount program
  • Career Growth Opportunities
  • Positive employee friendly culture
  • Full-Time (work hours: 12pm – 9pm EST) (training hours: 9am – 6pm EST)

Requirements:

To be successful in this role you will:

  • Have a High School Diploma or an equivalent level of education.
  • Must be able to submit to a pre-employment screening and drug test.
  • Must have MS Office Experience-ability to proficiently use Word and Outlook
  • Have Customer Services Experience in a Call Center environment is preferred.
  • Must have Experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred.
  • Must be able to work weekends and some holidays (some nights, weekends, holidays as this a 24/7 operation)

About the Role:

As a Customer Experience Associate II, you will provide document review and data entry support to our client. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration.

As a Customer Experience Associate II, you will be responsible for:

  • Provides 24/7 phone coverage for our partners and handles inquiries.
  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.
  • Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience.
  • Provide day to day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
  • Performs other duties as assigned and Complies with all policies and standards.

About Us:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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